Help Desk Tech Expert
Welcome to NCR! We are currently seeking a skilled Help Desk Tech Expert to join our dynamic team. As a global leader in consumer transaction technologies, NCR is dedicated to providing innovative solutions to our clients and we need a highly knowledgeable individual to help us achieve this goal. If you have a passion for technology and a desire to provide exceptional customer support, we want to hear from you. Join us and become a part of our collaborative and inclusive work culture while utilizing your technical expertise to make a difference. Provide exceptional customer support to clients through various channels such as phone, email, and chat. Troubleshoot and resolve technical issues related to NCR's products and services. Serve as the main point of contact for all customer inquiries and concerns, ensuring timely and effective resolution. Utilize technical expertise to identify and resolve complex technical problems. Collaborate with other team members to develop and implement innovative solutions for clients. Stay up-to-date with the latest technology trends and advancements to provide the best support to customers. Document and track all customer interactions and resolutions in a timely and accurate manner. Serve as a subject matter expert for NCR's products and services and provide training to clients as needed. Proactively identify and communicate potential issues or areas for improvement to management. Maintain a positive and professional attitude while representing the company and its values. Contribute to a collaborative and inclusive work culture by actively participating in team meetings and sharing knowledge with colleagues. Adhere to company policies and procedures, including security and confidentiality guidelines. Continuously strive to exceed customer expectations and provide exceptional service at all times. NCR is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.