Intake Client Specialist

The Intake Client Specialist manages a queue of incoming documents to create new clients, and update existing clients as needed in the Customer Relationship Management (CRM) system. This Specialist operates within a service level agreement managing speed to start entry while observing various agency specific handling procedures maintaining the highest level of accuracy for billing and compliance purposes.

This is a fully remote position. Employees must be located in Iowa (applicants outside of Iowa will not be considered). The starting wage is $17.00/hour with weekly pay, PTO, and benefits available after 30 days of employment. Work hours are Monday-Friday 9:00am-6:00pm with the potential of overtime.

Position Responsibilities may include, but not limited to
? Review incoming Medical Service Authorizations and Medical paperwork to create new clients, update existing clients, and close accounts as needed
? Correspond and follow up with Agency Case Managers via email, State Portal Messaging, and phone calls for action items or needed information
? Troubleshoot and resolve account issues as required
? Coordinate with internal business partners including but not limited to Logistics, Customer Care, Billing, and Compliance
? Assist other departments for Intake-related inquiries

Required Skills and Experience
? High school diploma or equivalent
? Basic Microsoft Office skills
? Previous Data Entry skills
? Strong analytical skills with high attention to detail and accuracy
? Ability to problem solve issues in a timely manner
? Ability to navigate multiple computer systems, applications, and utilize search tools to find information
? Strong verbal, written, and interpersonal communication skills
? Ability to prioritize, meet deadlines, and adjust as needed in a fast paced environment
? Ability to achieve high production and quality standards
? Ability to work effectively in both a team and individual environment
? Sincerity and passion for helping people
? Prior experience adhering to company policies and showing core values
? Must have a wired internet connection using an ethernet port. Broadband internet wired to the home is required - Cable Modem/service or Fiber Optic. No Satellite, 4/5G, or DSL circuits
? Must have a quiet workspace that is free from distraction

Preferred Skills and Experience
? Some college experience or equivalent
? Medical Billing terminology

Physical Requirements
? Repetitive motions that include the wrists, hands and/or fingers
? Sedentary work that primarily involves sitting, remaining in a stationary position for prolonged periods
? Visual perception to perform job including peripheral vision, depth perception, and the ability to adjust focus

Our team members enjoy:
? Free Breakfast & Lunch
? Casual Dress Code
? Tiered growth path for promotion starting Day 1
? Eligible for Referral Bonuses starting Day 1
? Weekly paychecks
? PTO, 401k, & a Full benefits package

Company Overview

Mom's Meals is a home-delivered meal service providing fully prepared, refrigerated meal solutions direct to homes nationwide for over 25 years. We provide seniors, patients recovering post-discharge and those managing a chronic condition with tailored nutrition solutions to manage their specific needs. If you are passionate about the well-being of others and have a strong sense of community, Mom's Meals could be the place for you! We are a family operated business looking for fun, compassionate, and friendly people who want to make a difference in the lives of others.

EEO

Mom's Meals complies with all applicable federal and state non-discrimination laws. All qualified applicants shall receive consideration for employment without regards to race, religion, national origin, ancestry, color, gender, age, disability, sexual orientation or military status.

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