FedEx Customer Service Remote Jobs - Start Now

FedEx is hiring for customer service positions that offer the flexibility of working from home. As a Customer Service Representative, you will assist FedEx customers with inquiries, provide support for shipping needs, resolve issues, and ensure a positive experience. Join a leading global company that values customer satisfaction and offers growth opportunities!

Key Responsibilities:

Answer inbound customer calls, addressing inquiries related to FedEx services.
Assist customers with tracking packages, scheduling pickups, and handling delivery issues.
Provide support for billing and account-related queries.
Resolve customer concerns in a timely, professional, and efficient manner.
Maintain a positive and friendly demeanor while interacting with customers.
Document customer interactions and escalate complex issues when necessary.

Requirements:

High school diploma or equivalent (Associate degree or higher preferred).
Previous customer service experience (call center or remote support is a plus).
Strong communication skills, both written and verbal.
Problem-solving skills with the ability to stay calm under pressure.
Ability to work independently in a remote environment.
Proficiency in basic computer applications (Microsoft Office, internet navigation, etc.).
Reliable internet connection and quiet home workspace.

Preferred Qualifications:

Experience in the logistics or transportation industry.
Bilingual abilities are a plus but not required.

Benefits:

Competitive salary with opportunities for overtime.
Flexible work schedule (Full-time and Part-time positions available).
Paid training and career development opportunities.
Health, dental, and vision insurance.
401(k) retirement plan with company match.
Paid time off and holiday pay.

Why FedEx?

FedEx is known for providing excellent support to its employees and customers.
We offer a dynamic and inclusive work environment that encourages growth and development.
Work from home and enjoy a great work-life balance.

How to Apply: Ready to start your career with FedEx? Apply today by submitting your resume and cover letter through the application portal. Be sure to include a brief explanation of why you?re a great fit for this role!

FedEx is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.