Accounting and Data Entry Clerk

Description:
? Data Entry: Accurately input and update client and booking information into our CRM and booking systems.
? Ensure all data entries are complete, consistent, and adhere to company standards.
? Handle sensitive client information with confidentiality and integrity.
? Customer Service: Communicate with clients via phone, email, and chat to understand their travel preferences and requirements.
? Provide personalized recommendations and advice on destinations, accommodations, transportation, and activities.
? Handle inquiries, concerns, and complaints professionally and promptly.
? Booking and Scheduling: Make reservations for flights, hotels, rental cars, tours, and other travel services based on client preferences.
? Coordinate itineraries and ensure all bookings align with client schedules and budgetary considerations.
? Confirm bookings and send detailed itineraries to clients.
? Destination Knowledge: Stay updated on travel trends, visa requirements, and safety information for various destinations.
? Offer insights and suggestions for travel experiences that match client interests.
? Administrative Tasks: Maintain accurate records of bookings, payments, and client interactions using our CRM system.
? Process payments and handle invoicing as needed.

Requirements: ? Proven experience in a similar customer service role or within the travel industry. ? Strong communication skills with fluency in written and spoken English (additional languages are a plus). ? Proficiency in using booking platforms and CRM systems. ? Excellent problem-solving abilities and attention to detail. ? Ability to work independently and as part of a team, with a customer-first mindset.

Benefits:
? Competitive salary with performance-based bonuses.
? Remote work opportunity, allowing for flexible hours and work-life balance.
? Opportunities for professional development and training in the travel industry.
? Access to exclusive travel discounts and perks.
? Collaborative team environment with supportive colleagues.