Call Center Customer Service Representative

Company Background and Role Overview This is a fully remote position. You are required to provide your own equipment. Can NOT have a MAC book or Chromebook. Your computer must be at a speed of (125MPS.)and will be verified. Must have headphones, quiet workspace, and an office atmosphere. Experience in call center and customer service is required... Customer Service Position: This role supports American Service Pets, a company dedicated to assisting pet owners in securing emotional support animal certifications. The process and requirements for certification can vary, making knowledgeable support essential. Customer Interaction: In this customer service role, you will handle a variety of inbound calls. These may include inquiries from prospective customers interested in our services, existing clients seeking assistance or information, and some who may wish to cancel their subscriptions. Your role is crucial in providing comprehensive support across all customer interactions. Call Volume and Service Quality: You are expected to handle approximately 30-40 calls daily, focusing on delivering exceptional customer service. Each interaction is an opportunity to address the customer's unique needs effectively, ensuring they receive the highest quality of support. Versatile Support: As a customer service representative, you will assist customers in understanding the certification process, answer their queries, and ensure they feel supported every step of the way. Your ability to pivot smoothly from one customer scenario to another is key to providing seamless and effective assistance. Compensation: The position pays $14 per hour. Your hourly rate is paid weekly. Schedule: This is a full-time role with flexible scheduling options available. Remote Work Requirements: This position is fully remote and requires a quiet home office setup, including a computer, headset, and reliable high-speed internet. Equipment is not provided by the company, and Chromebooks and MacBooks are incompatible with our systems. Benefits: After 90 days, employees are eligible for a comprehensive benefits package that includes medical, dental, vision, 401K, and paid time off. Nature of the Job: This customer service role involves significant phone time, providing assistance and resolving customer queries. It requires patience and excellent communication skills. Product Complexity: The emotional support animal certification process involves navigating various regulations and requirements, which can be complex. Comprehensive training will be provided to ensure you are well-prepared to assist customers effectively. Culture: Our company culture is centered around support and development, both for our customers and our team. We aim to create an environment that is supportive and family-like, where every team member feels valued and engaged. Job Type: Full-time Pay: From $14.00 per hour Benefits: ? 401(k) ? Dental insurance ? Health insurance Experience level: ? 2 years Shift: ? 8 hour shift Weekly day range: ? Monday to Friday Work setting: ? Call center ? Remote Experience: ? Call center: 2 years (Required) ? Customer service: 2 years (Required) Location: ? Louisiana (Required) Work Location: Remote

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