CSR/ Remote/ Call Center

This CSR/ Remote/ Call Center Position Essential Duties and Responsibilities: ? Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policies... ? Respond effectively to all forms of inbound and outbound contacts. ? Track and document all inquiries using the applicable systems. ? Process new applications for health care coverage via the telephone including building tax household, household income, eligibility determinations, interpreting determinations made by the Marketplace, and enrollment into health plans. Transfer/refer consumers to appropriate entities according to the established guidelines. ? Process life event changes, demographic updates, disenrollment requests, and special enrollment periods as requested. ? Facilitate the fulfillment of caller requests for materials via mail, email, or download. ? Facilitate translation services for non-English speaking callers according to procedures. ? Escalate calls or issues to the appropriate designated staff for resolution as needed. ? Attend meetings and trainings as requested and maintain up-to-date knowledge of all programs and systems. ? Perform other duties as assigned by management.

Pay Rate - $15.00 Minimum Requirements: High School diploma or equivalent ? 6 months - 2 years of experience ? Strong data entry and telephone skills

#1160

EEO/AA Employer/Vet/Disabled.

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

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