(Fully Remote) - Care Coordinator

A-Line is now hiring a Remote - Care Coordinator in Lewisville, TX. The Remote - Care Coordinator would be working for a Fortune 500 company and has career growth potential. This would be full time / 40+ hours per week.

If you are interested in this Remote - Care Coordinator position, please contact Mia Garrett at [email protected] or 586-422-1209...

Remote - Care Coordinator Compensation
? The pay for this position is $20 per hour
? Benefits are available to full-time employees after 90 days of employment
? A 401(k) with a company match is available for full-time employees with 1 year of service on our eligibility dates

Remote - Care Coordinator Highlights

Fully Remote
? Training 8:00a -5:00p (CST) (First 4 ? 6 Weeks)
? Assigned shift between 7:00a -7:00p (CST)

Remote - Care Coordinator Responsibilities
? Applies acquired job skills and company policies and procedures to complete assigned tasks
? Works on routine assignments that require basic problem resolution
? Refers to policies and past practices for guidance
? Receives general direction on standard work; receives detailed instruction on new assignments
? Consults with Supervisor or senior peers on complex and unusual problems
? Create and complete accurate referrals and applications into centralized customer relationship management platform while staying updated on policy or procedural changes
? Resolve patients questions and concerns regarding patient journey status
? Enter detailed, accurate, and clear information into company proprietary software while conversing via telephone
? Place outbound phone calls for patient follow-ups or confirmations
? Maintain quality while providing an empathetic and supportive experience to the patient by controlling the patient conversation and educating the caller
? Interact with the patient referral sources, which may include healthcare providers, to process new applicants
? Steward patient accounts from initial contact through final approval/denial

Remote - Care Coordinator Requirements
? Ability to multitask, utilizing specific software programs while speaking with patients and/or healthcare staff.
? Ability to type a minimum of 40 WPM.
? Ability to transcribe (type) accurate notes while speaking to customer.
? Strong Microsoft Products experience required.
? Ability to navigate video conferencing tools such as Microsoft Teams and Zoom.
? Strong video conferencing experience.
? Must have the ability to work via video conferencing as required by leadership.
? Strong communication skills, both written and verbal. Strong attention-to-detail and quality documentation
? Exceptional, professional verbal communication skills with friendly, empathetic, and patient centric focus
? Independent worker and self-starter with solid time management skills and ability to work with high volume production teams
? Solid work-ethic and driven to achieve daily/weekly metrics
? Strict adherence to company attendance policies

Remote - Care Coordinator Preferred Qualifications
? High School Diploma or GED
? 2-4 years related customer facing experience and/or training desired or equivalent combination of education and experience
? Previous experience or knowledge of practices and procedures commonly used in a call center or customer service environment highly preferred

If you think this Remote - Care Coordinator position is a good fit for you, please reach out to me - feel free to call, e-mail, or apply to this posting!

Mia Garrett ? Recruiting Assistant

[email protected] or 586-422-1209

Apply Job!