Client Care Technician

Job Summary

Job Type: Full-Time

Salary: Competitive salary based on experience

Working Hours: 40 hours per week

Company: Amazon Inc.

Location: Washington

Benefits: Health, Dental, Paid Training, Paid Vacations, 401(k) with company match, Career advancement opportunities

Description

Amazon Inc. is seeking a dedicated and compassionate Client Care Technician to join our dynamic team in Washington. As a Client Care Technician, you will be the first point of contact for our clients, ensuring they receive exceptional service and support. This role requires outstanding communication skills, problem-solving abilities, and a client-first mindset.

Requirements

• High School Diploma or equivalent


• Excellent communication and interpersonal skills


• Strong organizational and multitasking abilities


• Proficiency in basic computer applications


• Ability to work in a fast-paced environment


• Previous experience in a customer service role is a plus

Responsibilities

• Provide front-line support to clients via phone, email, and chat


• Resolve client inquiries promptly and efficiently


• Document client interactions and maintain accurate records


• Collaborate with internal teams to ensure client satisfaction


• Identify and escalate complex issues to appropriate departments


• Follow up with clients to ensure their needs are met

Benefits

• Health insurance


• Dental insurance


• Paid training


• Paid vacations and holidays


• 401(k) with company match


• Career advancement opportunities


• Employee discounts on Amazon products

Educational Qualifications

• High School Diploma or equivalent required


• Additional certifications in customer service or related fields are a plus

Experience

• Previous experience in a customer service role preferred but not required

Company Overview

Amazon Inc. is a global leader in e-commerce, cloud computing, and artificial intelligence. Since its founding in 1994, Amazon has grown exponentially, becoming one of the world’s most valuable companies. Our mission is to be Earth’s most customer-centric company, and we constantly strive to meet and exceed customer expectations through innovation, commitment, and hard work.

Why Join Amazon?

At Amazon, we value our employees and are committed to providing a supportive and inclusive work environment. We offer competitive salaries, comprehensive benefits, and ample opportunities for career growth. Joining Amazon means becoming part of a diverse team dedicated to improving the lives of our customers and the world at large.

Equal Opportunity Employer Statement

Amazon Inc. is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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