Shipping and Customer Service Specialist

Company Overview

At PostNet, our people enable us to achieve our purpose. Under the supervision of the Center Owner, the Customer Service Representative is responsible for assisting customers with all store services and products. Operates the point-of-sale system, copiers/printers, rental computers, and other store equipment. Other duties as assigned. May help to train and mentor Customer... Service Representatives.

WHAT YOU BRING TO THE TABLE:

Previous customer service or sales experience in a retail environment

Exceptional customer service skills

Ability to translate customer requirements into final products or services

Assist in handling customer complaints and problems in a professional manner

Multitasking ? must have the ability to simultaneously process multiple tasks

Effective verbal and written communication skills

Strong attention to detail

Outstanding time management and organizational skills

A high school diploma or equivalent required

Valid driver?s license required

Proficient with Microsoft Office applications, Google Suite, Windows operating system, and other computer hardware and software

Must be dependable and work hours that are scheduled

Ability to work flexible hours

Some supervisory skills preferred

Notary Public certification may be required

WHAT WE EXPECT OF YOU:

Assists customers with shipping and packaging services, printing estimates/orders, and other services offered by franchise owner

Assists customers with their product and service need in person, through email, and by phone

Processes customer sales through the point-of-sale system

Up-sells, cross-sells, and actively participates in marketing and promotional initiatives

Opens and closes the center, cash register, and other center systems

Assists management in maintaining, ordering, and stocking inventory

Maintains the center consistent with established standards

Interacts with UPS, FedEx, DHL, and USPS couriers, other vendors, and all store staff

Sorts and deposits mail in private mailboxes

Captures, complete tasks, and organizes Virtual Mail

Finish and complete print and sign orders

Show up to work at scheduled time with no call offs

PHYSICAL AND SAFETY REQUIREMENTS:

Must be able to stand behind a sales counter for extended periods of time

Must be able to lift at least 50 pounds

Must be able to communicate clearly with customers by email, by phone, and in-person

Must perform all duties in a safe and efficient manner

We are open Monday - Friday 9:00 am - 6:00 pm
? PostNet centers (locations) are independently owned and operated. The posted positions are offered by individual franchisees who interview, hire, manage and pay the employees hired for positions in a specific local location (center) through their specific business

Apply Job!