Overnight Customer Service Professional

Job Description: • Providing outstanding customer service by listening carefully to their concerns, empathizing with their needs, and offering creative solutions that aim for one-call resolutions. • Supporting customers in creating new accounts, addressing any issues, and ensuring a memorable experience with our service. • Guiding customers in choosing the right service provider for their needs, ensuring that every interaction is positive and leaves a lasting impression. • Collaborating effectively with customers, fellow agents, and other departments to solve problems quickly and enhance the overall customer experience. • Staying up to speed with the latest products, services, and offerings to better support customers and deliver timely, relevant solutions. • Effectively navigating and adapting to a wide range of customer personalities, identifying the best approach to ensure each individual feels heard, respected, and valued, ultimately leading to a positive and successful interaction. • Proactively communicating and collaborating with other teams when a customer issue requires escalation, ensuring that the concern is addressed promptly and with the level of attention it deserves, while keeping the customer informed and satisfied throughout the process. • Taking a proactive role in identifying and implementing new ways to improve customer satisfaction and loyalty, continuously improving our service standards. Requirements: • At least 2 years of experience in delivering exceptional, high-touch customer service. • Prior experience working an overnight position. • A track record of building strong, ongoing relationships with customers to foster loyalty and drive long-term satisfaction. • The ability to listen actively, remain patient, and offer thoughtful, creative solutions to complex challenges. • Demonstrated success in contributing to a team environment by sharing knowledge, collaborating with others, and providing valuable feedback. • A passion for staying current with product offerings and continuously looking for opportunities to improve customer experience and retention. Benefits: • Comprehensive insurance programs include medical, dental, vision, and life. • Access to a wellness wallet that will reimburse for gym memberships, workout equipment, mindfulness apps, healthy food boxes, ergonomic workspace tools, and more. • Tuition reimbursement program. • Opportunities for continuous learning. • 401k match and access to expert financial advice.