Call Centre Representative - Remote

Title: Call Centre Representative - Remote

Duration: 12 months contract...

Payrate: $13.50/hr on W2

Job Description:

Making outbound phone calls to our members and prescribers

Utilizing multiple software systems to complete Medicare Enrolment case reviews

Meeting or exceeding government mandated timelines

Complying with turnaround time, productivity and quality standards

Conveying resolution to beneficiary or provider via direct communication and professional correspondence

Acquiring and maintaining basic knowledge of relevant and changing Med D guidance

Skillset required:

Being able to utilize Microsoft Office suite to go through their emails, basically set up an online account, reset a password thing of this nature which may be routine for a regular computer user.

Required Qualifications:

Ability to effectively communicate with members and prescribers while managing multiple software systems

Accountable and results driven

Critical thinker/problem solver

Receptive to constructive feedback and flexible in adapting to change

Ability to effectively plan, prioritize, and organize time and workload

Proficient in navigation of multiple computer applications

Proficient use of keyboard, mouse and ability to navigate 2 workstation monitors

Ability to type more than 30 WPM

Preferred Qualifications:

At least two years of general business experience that includes problem resolution, business writing, quality improvement and customer service

Six months of PBM/pharmaceutical related work strongly desired

Education:

High School Diploma or GED required

Bachelor's degree in related field or equivalent work experience preferred

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