Remote Customer Support Representative

Remote, USA Full-time Posted 19-02-2025 06:29

Description:
? We are looking for a customer-oriented service representative.
? A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
? The best CSRs are genuinely excited to help customers.
? They?re patient, empathetic, and passionately communicative.
? They love to talk.
? Customer service representatives can put themselves in their customers? shoes and advocate for them when necessary.
? Customer feedback is priceless, and these CSRs can gather that for you.
? Problem-solving comes naturally to customer care specialists.
? They are confident at troubleshooting and investigate if they don?t have enough information to resolve customer complaints.
? The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Requirements: ? Proven customer support experience or experience as a client service representative ? Track record of over-achieving quota ? Strong phone contact handling skills and active listening ? Familiarity with CRM systems and practices ? Customer orientation and ability to adapt/respond to different types of characters ? Excellent communication and presentation skills ? Ability to multi-task, prioritize, and manage time effectively ? High school degree

Benefits:

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Remote Customer Support Representative

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