Live Chat Agent-WFH REMOTE

Job Title: Live Chat Agent - WFH REMOTE

Job Type: Full-time

Location: Remote

Salary Range: $14 to $25 per hour

Job Overview:

Capco is seeking a motivated and customer-focused Live Chat Agent to join our remote team. As a Live Chat Agent, you will be responsible for providing exceptional customer service and support through online chat platforms. This is a great opportunity for individuals who thrive in a fast-paced environment and enjoy assisting customers with their inquiries and concerns.

Responsibilities:

• Engage with customers through live chat to provide assistance and support

• Respond to customer inquiries in a timely and professional manner

• Resolve customer issues and escalate to appropriate departments when necessary

• Maintain a high level of customer satisfaction and retention

• Collaborate with team members to ensure consistent and quality service delivery

• Stay up-to-date on product knowledge and company policies

Requirements:

• Previous experience in customer service or a related field

• Excellent communication and interpersonal skills

• Ability to multitask and prioritize in a fast-paced environment

• Strong problem-solving skills and attention to detail

• Proficiency in typing and navigating online chat platforms

• High school diploma or equivalent
? *Please note that Capco adheres to Equal Employment Opportunity guidelines and does not inquire about criminal backgrounds during the hiring process.**

If you are passionate about customer service and enjoy working in a remote environment, we encourage you to apply for the Live Chat Agent position at Capco. Join our team and make a difference in the lives of our customers!