Admission Guide

If you're looking for the chance to learn, grow, and make a contribution to the community, look at employment opportunities with Full Sail University. You'll find your choice of career opportunities, great benefits, an environment that welcomes and values creativity, and a work experience that is both challenging and rewarding! Admissions Guides are responsible for securing, retaining, and maintaining qualified applicants for campus and online undergraduate admission to the University, operating in compliance with state and federal accreditation and institutional policies, to include performing job functions within the parameters of ethical codes of conduct; all of which is done in a shared workflow. Essential Duties and Responsibilities: Behave as a Full Sail University ambassador and embrace our unique educational model, while maintaining the highest level of integrity, professionalism, and customer service Field and service prospective students, engage in compliant and... customer-service oriented interviews, and recommend students for enrollment when they have been determined to be a strong candidate for admission Accurately and completely explain educational programs, expected outcomes, student services, and financial considerations (at a compliant level) to potential students, their parents, and other internal and external clients Inquire with all prospective students regarding the verification and discovery phases and complete follow-up calls to ensure they satisfactorily meet deadlines Accurately update student records, dialer dispositions, and other vital pieces of the shared workflow Other Responsibilities: Adhere to policies and procedures of Full Sail University Maintain strict confidentiality of company and personnel information Adhere to company attendance standards Perform other duties as assigned Supervisory Responsibilities: No Competencies: Excellent verbal and written communication skills Ability to relate, understand, and engage prospective students Strong attention to detail, organizational skills, and the ability to multi-task in a fast-paced environment are required Understand and accurately apply customer service techniques Excellent listening and problem-solving skills Positive attitude and self-motivated Education and/or Experience: Bachelor?s degree preferred, but will look at combination of education and experience Certificates, Licenses, Registrations: N/A Computer/Equipment Skills: Proficiency using software programs such as MS Word, PowerPoint, Excel, and Outlook Environmental Factors/Physical Demands: Employee must be able to work a minimum of 40 hours per week. Work is performed in an office environment and may include sitting for extended periods of time. While performing the duties of this job, the employee is regularly required to have the ability to maintain active customer and employee communication; access, input and retrieve information from the computer system; enter alpha-numeric data into a computerized system often while listening on the telephone. May be subject to bending, reaching, kneeling, stooping, and lifting to thirty (30) pounds. Employee must be able to work a flexible schedule (late nights, weekends, and extended hours) especially during peak enrollment seasons. Full Sail is an Equal Opportunity Employer. Mission People from around the world come to Full Sail University to pursue their educational goals, and they share one thing in common ? a passion for a creative future in the entertainment and media industry. Full Sail?s mission is to provide students with an innovative style of education, delivered by a staff of dedicated individuals, that addresses potential career opportunities available in an ever-growing, constantly evolving industry. We do this by developing unique curricula that combine elements of creativity, art, business and life skills, technical prowess, and academic achievement. Our education is delivered via immersive teaching methods, both in Full Sail?s real-world production studios and classrooms, as well as through our online learning environment. Every one of our degree programs is designed to provide students with knowledge and real-world experience that will help them realize their career goals in the entertainment and media industry. Full Sail?s Unifying Principles At Full Sail, we believe that what we give to each other and our students comes back to each of us individually and to the school as a whole. Therefore, we are totally committed to the individual success of each member of our staff family. As a staff family, we are dedicated to taking a sincere interest in the success of every student and client who comes through our doors