Associate Account Manager

Description:
? Serve as the main point of contact for your assigned accounts, owning the full post-sale customer journey and building strong relationships with Operations and Finance professionals at complex SMBs
? Retain and grow a rapidly expanding book of business by delivering business reviews, scheduled monthly calls, and handling client escalations
? Interactions will include virtual screen shares, virtual calls, regular calls and emails.
? Serve as the expert and go-to consultant for your accounts on purchasing and payments best practices within their industry
? Dig deep to understand clients? business goals and educate them on how to leverage Order.co to best meet these goals
? Analyze your book of business and your clients? spend patterns to identify risks of churn before it happens.
? Proactively increase our share of wallet with clients; meet aggressive spend revenue targets, including the sale of financial products, and build brand champions
? Get creative with strategies... to educate and empower your clients with new product features and services
? Translate customer feedback into product improvements
? Monitor your accounts? support & ordering volume and spend patterns, and escalate risk proactively
? Reporting directly to the Account Management Team Lead, work together to surface & understand analytical trends for your Clients and areas of opportunity

Requirements: ? You have 2+ years in an Account Management role with first hand experience owning the relationship with a number of Clients and servicing their needs. ? You?re looking for something new, a chance to break into a new tech space and share best practices from your previous experience ? You have a way with people, and feel confident in your ability to professionally interact and drive value for their day-to-day ? You are eager to exceed limits, and have a proven track record of outperformance against expectations/goals ? You are highly organized, and when you say you?ll follow up, you do it ? You have experience keeping track of and managing multiple priorities at once, ensuring to not drop the ball ? You?re a team player, but can work independently as well ? When you run into a blocker, you reach out for help to remove the blocker; you are unwilling to let a challenge stop you, and look for creative solutions to move the blocker

Benefits:
? A competitive compensation package including base and variable as well as stock options
? The opportunity to grow within the overall Customer Success organization
? Employer-sponsored 401(k) including an employer match
? The opportunity to develop and perform in a fast-paced environment alongside a stellar team
? Flexible time off and remote work policies
? Robust medical, dental, vision, and wellness benefits
? Generous leave policies and support for new and current parents

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