Call Center Assistant

Profile: Call Centre Assistant

Company: Collance Technology Pvt Ltd.

Location: Remote

Shift: US/PST Timing

Experience: 1 to 3yrs

Job Overview:

We are seeking an organized, proactive, and detail-oriented call center assistant to support our scheduling team. The ideal candidate will play a key role in managing schedules, coordinating appointments, and ensuring smooth day-to-day operations. This position requires excellent administrative and communication skills, as well as the ability to oversee and manage scheduling data using various systems.

Key Responsibilities:

?Providing comprehensive administrative support to the scheduling team, assisting with tasks and workflow management as needed.

?Communicate with team leads/members to manage scheduling changes to ensure smooth operations.

?Regularly prepare and provide updates on scheduling data, using the Five9 reporting system to generate and analyze performance reports.

?Supervise and manage a team of agents, ensuring adherence to scheduled shifts and targets, particularly related to NPS (Net Promoter Score) and overall performance.

?Monitor, address, and resolve scheduling inquiries in a timely and efficient manner.

?Ensure that all scheduling information is accurate, updated, and properly recorded in relevant systems.

Required Skills:

?Ability to manage, organize, and manipulate data using Excel and advanced Excel functions.

?Ability to prioritize tasks, manage multiple projects, and meet deadlines.

?Ensure accuracy in scheduling, reporting, and data entry.

Soft Skills:

?Ability to handle multiple tasks simultaneously in a fast-paced environment.

?Strong analytical and troubleshooting skills to resolve scheduling issues promptly and effectively.

?Ability to work under pressure and adjust to changing priorities or scheduling demands.

Work Schedule:

6 days working - 54 hours. Flexibility in working hours is required

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