Call Center Associate

About the position

As a Customer Service Representative at GEICO in Virginia Beach, VA, you will play a crucial role in providing exceptional service to our policyholders. This position is designed for individuals who are passionate about helping others and solving problems. You will be the first point of contact for customers, addressing their inquiries related to billing, making policy changes, and offering recommendations that enhance their experience with GEICO. Your ability to deliver personalized service will demonstrate the value of being insured by GEICO, and you will be instrumental in fostering customer satisfaction and trust. In this fast-paced, high-volume call center environment, you will be expected to handle a variety of customer interactions efficiently and effectively. Your role will involve not only answering questions but also actively listening to customers' needs and providing empathetic responses. As you grow in this position, you will have opportunities for career advancement, with many associates experiencing a base salary increase of 10% within their first year, and top performers seeing increases of up to 15%. This is an excellent opportunity for those looking to build a long-term career in customer service with a reputable company. GEICO is committed to your professional development, offering paid training and licensure support to ensure you have the skills necessary to succeed. We value feedback and encourage our associates to embrace learning opportunities that will enhance their performance and career trajectory. If you are ready to take the next step in your career and join a team that values growth and customer service excellence, we invite you to apply.

Responsibilities
? Answer customer inquiries regarding billing questions.
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? Make policy changes as requested by customers.
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? Provide recommendations to customers based on their needs.
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? Deliver personalized service to enhance customer satisfaction.
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? Handle a high volume of calls in a fast-paced environment.
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? Listen actively to customer concerns and respond empathetically.
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? Adjust to changes quickly and learn new skills as needed.
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? Accept feedback to support personal performance and development.

Requirements
? Experience providing outstanding customer service.
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? Effective communication skills with an emphasis on listening and empathy.
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? Ability to work in a fast-paced, high-volume call center environment.
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? Willingness to learn new skills and adapt to changes quickly.
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? Open to feedback for performance improvement.
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? Solid computer and multi-tasking skills.
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? Minimum of a high school diploma or equivalent.

Nice-to-haves

Benefits
? Premier Medical, Dental and Vision Insurance with no waiting period.
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? Paid Vacation, Sick and Parental Leave.
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? 401(k) Plan.
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? Tuition Reimbursement.
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? Paid Training and Licensures.