Call Center Customer Service Representative Overnight

LSA is currently seeking individuals who are passionate about exceeding customer expectations to support our call center. LSA offers a multi-cultural working experience in a casual and friendly atmosphere. We are committed to employee development and offer room for advancement! LSA?s Mission is to have our employees come to work every day with one goal in mind: to help people and companies survive and thrive in a global environment.
? **Please note that we are currently working remotely during the Covid-19 Pandemic. We anticipate a partial return to the Horsham office when the Covid-19 Pandemic subsides*
Responsibilities
Assist clients by gathering accurate information and connecting them with an Interpreter over the phone
Ability to handle high volume calls pleasantly and efficiently
Provide exceptional customer service
Requirements
A personal computer with working camera and internet connection (required for remote Covid-19 work)
Ability to deliver a highly satisfying customer experience
Strong computer skills and ability to learn new software
Ability to keep sensitive information confidential
Multi-language capability is not required
Qualifications
High school diploma or equivalent
Proven success in a previous customer service/call center position
Ability to work remotely in emergency situations
This position is an on-site position, however due to Covid-19 we are working remotely until it is safe to return on-site.
LSA Provides a great benefits package to full-time employees. We offer Medical, Dental, Vision, 401k with partial match, and other employer covered benefits. Please reach out to set up an interview and learn more!
If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact Stefan Suchanec at 800.305.9673
LSA is a government contractor, and subject to the vaccine mandate signed into law by the President of the United States. Proof of vaccination is required for this position.
Founded in 1991 by Laura K.T. Schriver, LSA offers a full range of premier language-based services. With over 240 employees and a network of more than 3,000 Independently Contracted global Linguists, LSA fulfills the multicultural communication needs of more than 2,000 clients worldwide, in over 230 languages, across virtually every industry segment. LSA is conveniently located in Horsham, minutes from the PA Turnpike, in a business center with ample free parking and beautiful landscaping. LSA offers a competitive benefits package with a generous 401k match for qualifying employees. For more information on LSA, please visit www.lsaweb.com.
LSA is an Equal Opportunity Employer/Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. EEO IS THE LAW