Call Center Representative

Randstad is currently working with a reputable company in efforts to fill several Work from Home Customer Service positions. Details of these positions are below. If you are interested in this position, please apply to this posting. A resume must be submitted in order to be considered for this position. Shift: Must be available for an 8 hour shift between 7:00am - 10:00pm Monday - Friday Pay... $15.00/hr. during training and $16.00/hr. after training Responsibilities: ? Handling incoming complex calls or outbound appointments offering compassion and empathy while using exceptional listening skills to identify customers' needs. ? Resolving customers? needs related to clarification on customers' specific benefit plans or program options ? Document all inbound and outbound calls and summarize calls in the case management system as well as adapt to and implement ongoing training as the company grows and develops in the health care consumerism industry. salary: $15 - $16 per hour shift: First work hours: 7 AM - 10 PM education: High School Responsibilities Requirements: ? 1 year customer service in the medical field, Insurance verification or high level overview of patients or customers benefit plans ? Good verbal and written communication skills. ? Dependable and able to adhere to schedule. ? Effective problem solving skills. ? Effective listening skills. ? Customer service orientation. ? Attention to details. Work from Home Equipment Requirements: ? Must have a laptop or desktop computer with Windows 10 or better to work remotely ? USB Headset to plug into the computer ? Hardwired internet using an Ethernet cable Skills ? Telephone Etiquette ? Active Listening ? Customer Service ? Call Center Support ? Client Service Qualifications ? Years of experience: 1 year ? Experience level: Experienced Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [email protected]. Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility). Applications accepted on ongoing basis until filled

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