Call Center Representative (Part-Time)

Job Title: Call Center Representative (Part-Time)

Company: AT&T

Salary: Hourly wage, based on experience.

Working hours: Up to 4 hours per day

Benefits: Health and Dental benefits, Paid Training, Paid vacations.

Job Summary:

AT&T, one of the leading telecommunications companies headquartered in the United States, is currently looking for a part-time Call Center Representative. This role plays a crucial part in providing exceptional customer service to our clients. It offers added benefits such as health and dental coverage, paid training, and paid vacations. The role demands less than 4 hours of work every day, making it a perfect fit for individuals seeking flexible working hours.

Job Description:

As a Call Center Representative, you will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face. The best candidates are genuinely excited to help customers, patient, empathetic, and passionately communicative. Problem-solving comes naturally to you and you are confident at troubleshooting and investigate if you don?t have enough information to resolve customer complaints.

Responsibilities:

1. Manage large amounts of inbound and outbound calls in a timely manner.

2. Identify customers? needs, clarify information, research every issue, and provide solutions.

3. Maintain customer records by updating account information in the database.

4. Maintain a high level of professionalism with clients and work to establish a positive rapport with every caller.

5. Work with the management team to stay updated on product knowledge and be informed of any changes in company policies.

Requirements:

1. Previous experience in a customer support role is preferred but not required.

2. Strong phone and verbal communication skills along with active listening.

3. Familiarity with CRM systems and practices.

4. Ability to multi-task, set priorities, and manage time effectively.

5. High school degree.

Benefits:

1. Competitive hourly wage.

2. Health and dental benefits.

3. Ongoing training and skill development.

4. Paid vacation.

5. Opportunities for promotion from within.

Company Overview:

AT&T is an American multinational telecommunications conglomerate, headquartered at Whitacre Tower in downtown Dallas, Texas. As a part of our commitment, we?re dedicated to providing top-notch service to our clients and fostering a productive environment for our employees.

AT&T is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

If you think you have what it takes to join our team, we encourage you to apply.

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