Call Center Representative - Remote

at Conviva in Boise, Idaho, United States
Job Description
...
Become a part of our caring community and help us put health first

The Call Center Representative represents the company by addressing incoming telephone, digital, or written inquiries. This full-time position is in a high-volume healthcare Contact Center, supporting primary care medical centers.

?This is a Work from Home Position

Work schedule:

Monday - Friday, 11:00 am - 8:00 pm (EST)

Essential Functions

+ Ensure accurate and timely processing of all requests by taking appropriate action, such as scheduling appointments, taking messages, transferring calls to appropriate staff.

+ Resolve patient issues through independent problem solving and with a goal of first call.

Required Qualifications

+ Strong customer service skills with an emphasis on written and oral communication to respond to inquiries and service requests professionally.

+ Active listening, with a high degree of empathy

+ Ability to remain calm and helpful even when dealing with upset patients.

+ Demonstrate a patient centric mindset and a high sense of urgency to solve patient requests.

+ Knowledge of basic help desk software, computer software and Microsoft Office applications including Microsoft Word, Excel, and Outlook

Preferred Qualifications

+ Bilingual English (read, write & speak) and Spanish (speak)

+ A minimum of one (1) year of previous experience working in an inbound customer service call center.

+ High school diploma or equivalent

+ Ability to handle high call volume and multi-task while providing an exceptional customer experience.

+ Experience in E-Clinical Works or other electronic medical records system such as Epic, Athena Health, NextGen.

+ Experience with use of virtual contact center solutions such as 88 Virtual Contact Center, Genesys, Ring Central, Five/9, etc.

+ Knowledge of and strict adherence to HIPAA

Scheduled Weekly Hours: 40
? PLEASE MAKE SURE YOU ATTACH YOUR RESUME TO YOUR APPLICATION (PDF or Word format) ****

Use your skills to make an impact

Alert

Humana values personal identity protection. Please be aware that applicants may be asked to provide their Social Security Number, if it is not already on file. When required, an email will be sent from [email protected] with instructions on how to add the information into your official application on Humana's secure website.

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