Call Center Representative - Remote | WFH

Retention Manager - Expert in Driving Customer Engagement and Revenue

Why Join Us? We're a local, growing company offering flexible schedules, company phone, and plenty of room for advancement. Additionally, there's a commission structure to reward your hard work and success...

Position: Remote Call Center Representative / Administrative Assistant / Social Media Marketing Specialist

Employment Type: Remote, 1099 Contract Position

Compensation: Starting at $15-$25 per hour

Role Overview

We're seeking detail-oriented, motivated individuals for a hybrid role that combines remote call center responsibilities, administrative tasks, and social media marketing. You'll be a key player on our customer engagement team, managing customer interactions, scheduling appointments, and supporting our marketing initiatives. Ideal candidates will excel in multitasking, customer communication, and CRM systems, especially Thrive or Salesforce.

Key Responsibilities
? Lead Follow-Up

Respond to incoming leads within five minutes across email, text, phone, and voicemail.

Promptly engage with leads to enhance conversions and customer satisfaction.
? Appointment Scheduling

Schedule appointments efficiently using our calendar system, ensuring accuracy and sending timely reminders.
? CRM Management

Utilize Thrive (or similar CRM) to manage customer data, track interactions, and ensure all follow-ups are documented.
? Marketing & Re-Marketing

Use CRM tools to create re-marketing campaigns to nurture leads and retain customers.

Collaborate on campaign strategies to enhance customer retention and satisfaction.
? Customer Support

Provide follow-up support to customers post-installation, address inquiries, and escalate issues as needed.

Document all client interactions for seamless follow-up.
? Data Entry & Documentation

Maintain precise data entry and ensure up-to-date records for accessible documentation.
? Social Media Marketing

Develop engaging social media content to promote products and services.

Respond to audience interactions to strengthen our social media presence.
? Training & System Proficiency

Participate in ongoing training to stay current with system improvements and product knowledge.

Skills & Qualifications

Customer Service: Strong communication abilities; experience in call center or customer support is a plus.

CRM Knowledge: Experience with Thrive or other CRM systems is preferred, and adaptability to learn new tools is essential.

Organizational Skills: Ability to handle multiple tasks efficiently with great time management.

Technical Skills: Comfortable with data entry, basic marketing, and new technology.

Social Media: Familiarity with social media platforms and marketing techniques.

Why Consider This Retention Manager Role?

We're committed to making a difference in the lives of our customers. As a Retention Manager, you'll develop and implement strategies to improve customer loyalty, lifetime value, and back-end revenue growth. You'll work with a dedicated team of professionals and have the opportunity to lead innovative initiatives that support our ongoing expansion and customer-centered mission.

Responsibilities

Campaign Development: Design and manage email and SMS campaigns to boost engagement and re-engagement.

Optimize LTV and AOV: Implement strategies to enhance customer lifetime value (LTV) and average order value (AOV) through retention-focused efforts.

Retention KPIs: Set and analyze key metrics to track retention rates and customer satisfaction.

Loyalty Program Management: Oversee and improve loyalty programs to drive repeat purchases and boost engagement.

Lifecycle Automation: Build automated workflows to support customer engagement through every stage of their journey.

A/B Testing: Run tests on campaigns to determine effective messaging and formats.

Segmentation: Use customer data to segment audiences and create targeted messages that resonate.

We're Looking for Individuals Who...

Bring 7-10 years of experience in performance, lifecycle, or retention marketing, ideally in B2C settings.

Have experience managing large contact databases (1M+ preferred) and expertise in customer communication across platforms like Klaviyo and Attentive.

Are results-oriented with a strong focus on measurable outcomes that drive engagement and revenue growth.

Think strategically and are highly organized, detail-focused, and able to adapt in fast-paced environments.

Have strong time management skills and a proactive, solution-focused approach.

If you're excited about a role where you can make a real difference, bring new ideas to life, and grow with a supportive, globally connected team, we'd love to hear from you!

Employment Type: Full-Time

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