Call Center Representative - Remote | WFH

Job Title: Call Center Representative

Location: 100% Remote (Only Arkansas residents are eligible to apply...

Salary: $16.75 per hour

Potential Extra Earnings: Up to $2/hour

Job Type/Schedule: Full-time, Monday-Friday

About Us

For over forty-five years, we've been dedicated to delivering high-quality, nutritious meals to seniors, children, military personnel, and emergency responders. Our commitment to flavorful, tailored menus and exceptional delivery service sets us apart in the industry. We pride ourselves on our One Team attitude and dedication to making a positive impact in the lives of those we serve.

Role Overview

We're looking for a compassionate and skilled Call Center Representative to join our team. As a key member of our customer service team, you'll play a crucial role in ensuring accurate, courteous, and secure processing of customer orders and deliveries. Your goal will be to provide outstanding service while striving to meet and exceed performance metrics.

Responsibilities

Handle inbound and outbound customer calls and process orders

Coordinate with delivery agents, customers, agencies, and case managers

Achieve and surpass performance metrics while delivering excellent service

Drive customer satisfaction through voice, chat, and email communications

Enter customer orders into our ERP system and other software

Requirements

At least 18 years old with a high school diploma or equivalent

Ability to pass a criminal background check and drug screening

Basic proficiency in Microsoft Office (Word and Excel)

Strong organizational skills and ability to manage multiple priorities

Excellent customer orientation and communication skills

Accurate data entry skills and attention to detail

Ability to thrive in a fast-paced environment

Previous customer service or call center experience is a plus

Bilingual candidates are preferred (additional $0.50 per hour)

Preferred Skills

Experience with soft sales techniques, including upselling and cross-selling

Ability to identify customer needs and recommend appropriate products or services

Strong persuasion and negotiation skills

Proven track record of meeting or exceeding sales targets

Technical Requirements

Minimum of one or two 19-inch or larger monitors (two are recommended)

Headset with a microphone, mouse, keyboard, etc.

Reliable internet with at least 5.0 MB upload speed and 10 MB download speed (DSL or broadband required; no streaming, ripping, or gaming during work hours to ensure network performance)

Employee Benefits

Comprehensive, 100% paid training

Monday-Friday work schedule

After a 90-day Probationary Period, Enjoy Benefits Such As

Medical, Dental, Vision, and Life Insurance

401K plan

Paid holidays and 10 PTO days within the first 12 months

Bonuses

Incentive program to reward agents who meet and exceed productivity metrics and quality goals. Opportunities to increase your hourly wage based on performance.

Physical Demands

Frequent sitting, standing, and walking

Some bending and filing may be required (lifting files <10 lbs.)

Position Type

Full-time, 100% remote, non-exempt

Diversity And Inclusion

We value diverse perspectives and are committed to fostering an inclusive environment where everyone feels welcome and respected.

Equal Opportunity Statement

We offer equal employment opportunities to all individuals and prohibit discrimination or harassment of any kind. We welcome applicants regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or any other characteristic protected by law.

Drug-Free Workplace / Equal Opportunity / Affirmative Action Employer

Employment Type: Full-Time