Call Center Service Representative - Remote (12:30 pm-9:00 pm) - Idaho ? October 23, 2024

Employer Industry: Financial Services

Why Consider This Job Opportunity...
? Starting hourly wage of $17.00, with additional pay for bilingual skills and performance
? Milestone bonuses of up to $1,500 available after 18 months
? 100% remote position, allowing for work-life balance and flexibility
? Comprehensive benefits including medical, dental, and vision insurance starting day one
? Paid training and generous paid time off, including 11 paid federal holidays
? Opportunities for professional development and career growth within the organization

What To Expect (Job Responsibilities)
? Engage with customers through inbound phone interactions, ensuring they feel valued and supported
? Provide meaningful solutions and share knowledge of products and services to enhance customer experiences
? Develop skills in technology, banking, and leadership to further your career
? Build and maintain meaningful relationships with customers
? Participate in 12 weeks of virtual online training to prepare for the role

What Is Required (Qualifications)
? Must reside within 90 miles of Idaho Falls, Twin Falls, or Pocatello
? High school diploma or equivalent
? Strong communication skills and a passion for serving others
? Experience in customer service, problem-solving, and education on products/services
? Ability to navigate multiple computer software systems and strong keyboarding skills

How To Stand Out (Preferred Qualifications)
? Knowledge of banking and financial services is a plus
? Experience in a remote work environment
? Bilingual in Spanish, with the ability to pass a Spanish language assessment

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