Call Center Specialist (Part-Time – Flexible Schedule)

Job Title: Call Center Specialist (Part-Time – Flexible Schedule)

Job Type: Part-Time, Flexible Schedule (Under 4 hours)

Salary: Commensurate with Experience

Company: AT&T

Benefits: Health, Dental, Paid Training, Paid Vacations

Job Summary:

We are seeking a dedicated and dynamic Part-Time Call Center Specialist for our AT&T customer service team. This is an exciting opportunity to become a part of one of the largest communications and technology companies in the United States. Offering a flexible schedule of under 4 hours, this role provides ample opportunities for growth and development. We are committed to providing our employees with a comprehensive benefits package that includes health, dental, paid training, and paid vacations.

Job Description:

As a Call Center Specialist, you will play a crucial role in providing high-quality customer service to our AT&T clients and customers. You will be responsible for handling incoming calls, troubleshooting customer queries, and delivering solutions that enhance customer satisfaction. You must possess excellent communication skills, a customer-first mindset, and the ability to work in a fast-paced environment.

Key Responsibilities:

– Respond to incoming customer calls and provide a comprehensive and satisfactory resolution to inquiries.

– Accurately document and update customer records in the system.

– Identify and escalate issues to supervisors as needed.

– Participate in ongoing training sessions to stay updated with product knowledge and customer service protocols.

– Work collaboratively with team members to meet or exceed designated call center metrics.

Qualifications:

– High School diploma or equivalent.

– Previous experience in a call center or customer service role is desirable.

– Proficient in basic computer skills.

– Excellent communication and interpersonal skills.

– Strong problem-solving abilities and attention to detail.

Company Overview:

AT&T is a world leader in telecommunications, media, and technology services. We are dedicated to inspiring human progress through the power of communication and entertainment. Our team is diverse, innovative, and passionate about our work. We believe in fostering an environment that encourages growth, collaboration, and job satisfaction.

At AT&T, we value our employees’ unique contributions and understand their critical role in developing and delivering the technologies that shape our future. Join us and be a part of a company that’s committed to service, innovation, and social responsibility.

AT&T is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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