Chat Support Associate - Remote Work

? *Job Title: Chat Support Associate - Remote Work**
? *Company: AT&T**
? *Location: Denver, Colorado, US...
? *Job Type: Part-time**
? *Seniority: Associate Level**
? *Years of Experience: 4**
? *Application Deadline: 2024-10-05**

### Job Description:

As a Chat Support Associate for AT&T, you will play a critical role in delivering exceptional customer service through our digital support channels. This part-time remote position offers you the opportunity to work independently while making a direct impact on our customers' experiences. We are seeking an individual who is reliable and possesses strong critical thinking and problem-solving skills to effectively troubleshoot and resolve customer inquiries.

### Key Responsibilities:

1. **Customer Interaction:**
• Engage with customers via web chat in a professional, friendly, and timely manner.
• Resolve customer inquiries regarding products, services, and billing effectively and accurately.

2. **Technical Support:**
• Diagnose and troubleshoot technical issues related to connectivity, device setup, and account management.
• Utilize product knowledge and systems to provide solutions or escalate issues to appropriate departments when necessary.

3. **Documentation:**
• Maintain detailed records of customer interactions, issues resolved, and employee responses in company databases.
• Ensure accurate and timely follow-up on outstanding customer inquiries.

4. **Problem-solving:**
• Employ critical thinking to assess customer needs and provide appropriate suggestions or solutions tailored to their requirements.
• Analyze recurring issues and present feedback or insights to the management team to enhance service quality.

5. **Training and Development:**
• Stay updated on new products, services, and policy changes to ensure relevant and accurate information is conveyed to customers.
• Participate in any required training or professional development sessions to improve job performance.

6. **Performance Metrics:**
• Meet or exceed performance metrics, including customer satisfaction scores, response times, and resolution rates.
• Actively seek to identify areas for personal and team improvement and contribute to a culture of continuous learning.

### Requirements:

• **Experience:**
• Minimum of 4 years in a customer service or support role, preferably in a telecommunications or technology-focused environment.

• **Education:**
• High school diploma or equivalent required; additional education or certifications in customer service or related fields is a plus.

• **Technical Skills:**
• Proficient in using chat and ticketing systems, CRM platforms, and basic troubleshooting tools.
• Strong knowledge of telecommunications concepts and products, specifically those offered by AT&T.

• **Personality Traits:**
• Independent: Ability to work autonomously with minimal supervision.
• Reliable: Consistently meets deadlines and follows through on commitments.

• **Soft Skills:**
• Critical Thinking: Ability to analyze problems logically and use sound judgment in decision-making.
• Problem-solving: Proven track record of resolving issues in a timely and effective manner.

### Benefits:

• Competitive compensation and performance incentives.
• Visa sponsorship for eligible candidates.
• Comprehensive life insurance and paid sick leave.
• Opportunities for professional enhancing training and career advancement within a reputable company.

### Working Environment:

We foster a working environment that encourages autonomy and independence. At AT&T, we trust our employees to excel in their roles, promote creativity, and help drive outstanding customer experiences.

### Equal Opportunity Statement:

AT&T is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage qualified individuals from all backgrounds to apply.

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If you're motivated to contribute to a leading telecommunications company and possess the qualities we seek, we invite you to submit your application before the deadline of October 5, 2024. Join our dedicated team and help us shape the future of communication!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.

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