Chat Support Associate - Work from home

? *Job Title**: Chat Support Associate - Work from Home
? *Company**: Rappi
? *Location**: Austin, Texas, US...
? *Job Type**: Part-Time
? *Seniority**: Associate Level
? *Years of Experience**: 2
? *Company Overview**:
Rappi is a leading on-demand delivery service dedicated to providing our customers with the best experience possible. We leverage technology to streamline our processes while prioritizing customer care. Our mission centers on innovation and efficiency, ensuring we stay ahead of our competitors while delivering exceptional service to our clients.

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### Job Description

As a Chat Support Associate at Rappi, you will play a pivotal role in ensuring customer satisfaction and loyalty through effective communication and support via online chat platforms. In this remote position, you will engage with customers to resolve inquiries, provide solutions, and promote our services, all while embodying our company values.

### **Key Responsibilities**

• **Customer Support**:
• Respond promptly and empathetically to customer inquiries through the chat platform.
• Assess customer needs and provide accurate information regarding services, promotions, or issues.
• Employ active listening skills to effectively address customer complaints, ensuring a satisfactory resolution is reached.

• **Sales and Persuasion**:
• Utilize persuasive communication skills to upsell or cross-sell services, enhancing overall customer experience and satisfaction.
• Identify opportunities to promote special offers or new features, creating engaging conversations that drive customer interest.

• **Project Management**:
• Collaborate with team members and relevant departments to manage customer-related projects or escalated issues effectively.
• Monitor and track customer feedback and issues, compiling data for reporting and analysis to contribute to continuous improvement initiatives.

• **Technology Utilization**:
• Stay updated on Rappi?s services, technology updates, and best practices to ensure comprehensive support and guidance.
• Navigate and input customer data into CRM systems accurately and efficiently, ensuring streamlined processes.

• **Quality Assurance**:
• Maintain high standards for team performance by adhering to established protocols for communication and service delivery.
• Participate in team meetings and training sessions to enhance skills and maintain a cohesive support experience.

### **Requirements**? *Experience**:
• Minimum of 2 years of experience in customer support, preferably in a chat or online environment.
? *Education**:
• High school diploma required; college degree preferred.
? *Personality Traits**:
• Energetic: A positive, proactive attitude that inspires both customers and team members.
• Dedicated: Strong work ethic and commitment to providing outstanding customer service while embracing the company?s values and mission.
? *Soft Skills**:
• **Persuasion**: Ability to influence customer decisions positively while maintaining trust and transparency.
• **Project Management**: Skills to prioritize multiple tasks, manage time efficiently, and deliver results in a fast-paced environment.
? *Technical Skills**:
• Proficiency with chat support software and CRM systems.
• Familiarity with basic troubleshooting techniques and digital communication tools.

### **Benefits**
• Travel and spending expenses covered.
• Relocation allowance provided for eligible candidates.
• Gym membership to promote health and well-being.

### **Working Environment**
Join us in a dynamic and innovative work-from-home setting where technology is at the core of our operations. You will collaborate with a diverse and talented team committed to utilizing cutting-edge solutions to drive efficiency and enhance the customer experience.

### **How to Apply**
Interested candidates should submit their resumes and a cover letter highlighting their relevant experience by the application deadline of **September 19, 2024**.

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? *Equal Opportunity Statement**:Rappi is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, national origin, disability, or any other characteristic protected by law.

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