Chat Support Officer - Work from home

### Job Title: Chat Support Officer - Work from Home
? *Company:** Quintiles Transnational Holdings
? *Location:** Washington, D.C., US...
? *Job Type:** Part-Time
? *Seniority:** Entry Level
? *Years of Experience:** 0

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#### **Job Description:**

Quintiles Transnational Holdings is seeking enthusiastic and driven individuals to join our team as Chat Support Officers. This role is perfect for those looking to take their first steps into a rewarding career in customer support. Working remotely from home, you will be the first point of contact for our clients, ensuring that they have a seamless and positive experience when engaging with our services.

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### **Key Responsibilities:**

• **Customer Interaction:** Provide real-time chat support to clients, promptly responding to inquiries, concerns, and issues related to our products and services.
• **Problem Resolution:** Effectively troubleshoot customer problems or complaints, utilizing available resources and knowledge bases to deliver accurate solutions.
• **Documentation:** Accurately document all customer interactions and maintain detailed records in our customer relationship management (CRM) system; ensure that all communication is clear, concise, and professional.
• **Collaboration:** Work closely with cross-functional teams, including technical support and customer service management, to escalate unresolved issues and ensure prompt resolution.
• **Feedback Collection:** Gather client feedback regarding their experience and relay insights to help improve our processes and services continually.
• **Training & Development:** Participate in training sessions to enhance product knowledge and customer service skills; contribute to team meetings by sharing insights and best practices.
• **Time Management:** Prioritize workload effectively to meet individual and team targets within set timelines while managing multiple chats concurrently.
• **Adherence to Policies:** Maintain knowledge of the company?s policies, procedures, and best practices to ensure compliance during customer interactions.

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### **Requirements:**

• **Education:** High school diploma or equivalent; relevant coursework in communication, business, or customer service is a plus.
• **Technical Skills:** Proficient computer skills, including experience with chat software and CRM systems; basic understanding of troubleshooting technology-related issues.
• **Personality Traits:**
• **Independent:** Ability to work autonomously in a remote environment and manage tasks without continuous supervision.
• **Driven:** A self-motivated individual who strives to achieve goals and meet performance targets.
• **Soft Skills:**
• **Emotional Intelligence:** Ability to empathize with customers, understand their emotions, and respond appropriately to their needs and concerns.
• **Adaptability:** Comfortable working in a fast-paced environment and capable of adjusting to changing priorities as needed.

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### **Benefits:**

• **Relocation Allowance:** Assistance provided for successful candidates who may need to relocate for the position.
• **Visa Sponsorship:** We welcome applicants from around the world and provide sponsorship for qualified candidates.
• **Paid Overtime:** Eligible employees will receive paid overtime for hours worked beyond the standard work schedule.
• **Health and Wellness Initiatives:** We prioritize employee well-being by offering a range of health and wellness initiatives to support a balanced lifestyle.

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### **Working Environment:**

At Quintiles Transnational Holdings, we foster a remote working environment that prioritizes employee well-being through flexible hours and health initiatives. We believe that a positive and supportive work culture enhances productivity and employee satisfaction, even in a virtual setting.

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### **Application Deadline:**

Interested candidates are encouraged to apply by **October 27, 2024**.

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### **Equal Opportunity Statement:**

Quintiles Transnational Holdings is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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