Chat Support Representative

Chat Support Representative

Job Details:-

Hiring Organization:- Kraft Heinz

Industry:- Private

Employment Type:- Part Time

Work Hours:- 8 Hours

Locations:- UK

We are seeking a dedicated and resilient Chat Support Representative to join our team at Kraft Heinz in London, England, UK. As an Associate Level position, the ideal candidate will have at least 4 years of experience in customer service or a related field.

Responsibilities: 1. Provide chat support to customers in a timely and professional manner. 2. Answer customer inquiries and resolve any issues or complaints effectively. 3. Conduct thorough research and analysis to provide accurate information and solutions. 4. Work collaboratively with other team members to ensure customer satisfaction. 5. Maintain detailed records of customer interactions and transactions. 6. Stay up-to-date on product knowledge and company policies. 7. Adhere to all company guidelines and procedures.

Requirements: 1. Excellent communication skills, both written and verbal. 2. Strong attention to detail and problem-solving abilities. 3. Ability to work independently and as part of a team. 4. Experience with chat support software and CRM systems. 5. Strong research and analysis skills. 6. Flexibility to work part-time hours. 7. Ability to handle multiple tasks and prioritize work effectively. 8. Customer-focused attitude with a passion for helping others.

Benefits: - Paid sick leave - Retirement plan - Relocation allowance - Opportunities for career growth and development

Working Environment: At Kraft Heinz, we promote a work-life balance and prioritize employee well-being. Our team-oriented atmosphere fosters collaboration and support among colleagues.

Equal Opportunity Statement: Kraft Heinz is an equal opportunity employer and is committed to diversity and inclusion in the workplace. We welcome all qualified applicants, regardless of race, gender, age, religion, disability, or any other protected status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.

Work Schedule

This job has the following work schedule:
?Flexible

Benefits & Perks

This job has the following benefits:
?Remote work flexibility

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