Client Service Associate

About the position

The Client Service Associate position at Teleperformance USA involves providing exceptional customer service by addressing inquiries and resolving issues through various communication channels. This role is essential in ensuring customer satisfaction and contributes to the overall success of the company by maintaining a high standard of service delivery.

Responsibilities
? Field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns.
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? Connect with customers via phone, email, chat, and/or social media to resolve their questions or concerns.
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? Calmly attempt to resolve and de-escalate any issues.
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? Escalate interactions when necessary and appropriate.
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? Respond to requests for assistance and/or possible processing payments.
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? Track all call-related information for auditing and reporting purposes.
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? Provide feedback on call issues.
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? Upsell if required.

Requirements
? Must reside within a 30-mile radius of Port St. Lucie, FL.
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? Resume and work history required.
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? Must successfully pass the skills assessment (digital interview).
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? Over 18 years of age.
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? Ability to type 25 wpm.
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? High School Graduate or GED.
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? Strong desktop computer system skills.
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? Proven oral & written communication skills.
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? Logical problem-solving skills.
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? Ability to navigate Windows operating systems.
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? Organization and work prioritization skills.
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? 1 year of Call center inbound call work required.

Nice-to-haves

Benefits
? Paid Training
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? Competitive Wages
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? Full Benefits (Medical, Dental, Vision, 401k and more)
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? Paid Time Off
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? Employee wellness and engagement programs