Client Support Manager - Work from home

? *Job Title:** Client Support Manager - Work from Home ? *Company:** Netflix ? *Location:** Philadelphia, Pennsylvania, US... ? *Job Type:** Part-Time ? *Seniority:** Associate Level ? *Years of Experience:** 5 ? *Job Description:** Netflix is seeking a dedicated and driven Client Support Manager to join our dynamic team on a part-time basis. As a vital component of our customer service operations, you will play a key role in enhancing the client experience by providing exceptional service and support. This position offers the opportunity to work remotely from the comfort of your home while collaborating with a diverse team dedicated to providing top-notch support for our clients. ? *Key Responsibilities:**

• **Client Support:** Serve as the primary point of contact for client inquiries, ensuring timely and effective resolution of issues via phone, email, and chat. Provide expert guidance on Netflix services, policies, and troubleshooting.

• **Problem-Solving:** Analyze client concerns and implement solutions by leveraging strong problem-solving skills. Collaborate with other departments to resolve complex client issues that require in-depth investigation.

• **Client Relationship Management:** Build and maintain strong relationships with clients by being responsive and proactive in addressing their needs and concerns. Identify opportunities to enhance client satisfaction and loyalty.

• **Documentation and Reporting:** Accurately document client interactions and resolutions in the company database, ensuring that all feedback is tracked and analyzed for continuous improvement. Generate regular reports on client support metrics and present findings to management.

• **Training and Development:** Provide training and support to new team members, sharing best practices and fostering a culture of cooperation and support within the team.

• **Team Collaboration:** Work closely with cross-functional teams, including marketing, product, and engineering, to ensure seamless communication and alignment on client-related initiatives.

• **Adaptability:** Thrive in an energetic and rapidly evolving work setting, actively embracing change and contributing to maintaining a positive company culture.
? *Requirements:**

• **Experience:** A minimum of 5 years of experience in a client support or customer service role, preferably in the tech or entertainment industry. Proven experience managing client relationships and resolving issues effectively.

• **Personality Traits:** Driven and dedicated individual with a passion for excellence in client service. A self-starter who takes initiative and demonstrates a commitment to continuous improvement.

• **Soft Skills:** Exceptional cooperation skills, with the ability to work collaboratively in a team-oriented environment. Strong problem-solving abilities to navigate complex client issues with ease.

• **Technical Proficiency:** Proficient in using customer relationship management (CRM) software and data analytics tools. Familiarity with remote work tools and platforms (e.g., Zoom, Slack, etc.) is a plus.

• **Communication Skills:** Excellent verbal and written communication skills, with the ability to convey complex information clearly and effectively.
? *Benefits:**

• **Employee Discounts:** Enjoy exclusive discounts on Netflix subscriptions and merchandise.

• **Company Transportation:** Access to company-sponsored transportation options when necessary.

• **Paid Time Off (PTO):** Accrual of paid time off to support work-life balance and personal well-being.
? *Application Deadline:** Please submit your application by **October 25, 2024**.? *Equal Opportunity Statement:**Netflix is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from individuals of all backgrounds and experiences.

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