Consumer Support SPOC (Single Point of Contact)

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success.

As Single Point of Contact (SPOC) within PNC's Consumer Support - Loss Mitigation organization, you will be based in remotely in either the Central or Eastern time zones.

The hours for this position are:

Monday - Thursday 9:00 am EST - 6:00 pm EST

Friday 10:00 am EST - 7:00 pm EST

This is a remote position. Work may be performed from a quiet, confidential space in a home location, approved by PNC. This position may not be available in all geographic locations.

Job Description
? Works with the customer from the onset of the hardship need through the delinquency resolution or liquidation. Leverages all aspects of... default and core servicing to improve the borrower experience throughout the default process.
? Communicates with customers, both verbally and in writing, in need of hardship assistance. Advises customers on payment requirements.
? Coordinates with default and core servicing departments in order to collect information, gather necessary documentation and attempt to resolve or prevent the deficiency. Works to ensure the qualification steps have been completed.
? Monitors assigned work queues and workflows to ensure goals are met. Uses online systems to accurately document customer account information and contacts customer.
? Maintains and develops knowledge of current regulatory and compliance environment. Adheres to all policies and procedures at all times.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:
? Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
? Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Competencies

Accuracy and Attention to Detail, Collection Management, Conflict Management, Customer Interaction, Effective Communications, Flexibility and Adaptability, Knowledge Of Product Line, Managing Multiple Priorities, Problem Solving, Regulatory Environment - Financial Services

Work Experience

Roles at this level typically do not require a university / college degree, high school diploma or GED, but do require related experience or product knowledge to accomplish primary duties. Typically requires 1+ years of related experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education

No Degree

Certifications

No Required Certification(s)

Licenses

No Required License(s)

Pay Transparency

Base Salary: $28,000.00 - $55,500.00

Salaries may vary based on geographic location, market data and on individual skills, experience, and education.

Application Window

Generally, this opening is expected to be posted for two business days from 08/02/2024, although it may be longer with business discretion.

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.

In addition, PNC generally provides the following paid time off, depending on your eligibility : maternity and/or parental leave; up to 11 paid holidays each year; 8 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

To learn more about these and other programs, including benefits for full time and part-time employees, visit > New to PNC.

For more information, please click on the following links:

Time Away from Work ()

PNC Full-Time Benefits Summary

PNC Part-Time Benefits Summary ()

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at . Please include 'accommodation request' in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call and say 'Workday' for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

California Residents

Refer to the California Consumer Privacy Act Privacy Notice () to gain understanding of how PNC may use or disclose your personal information in our hiring practices

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