Customer Care - Associate

Job Description

At LifeStance Health, we strive to help individuals, families, and communities with their mental health needs. Everywhere. Every day. It?s a lofty goal; we know. But we make it happen with the best team in mental healthcare...

Thank you for taking the time to explore a career with us. As the fastest growing mental health practice group in the country, now is the perfect time to join our team!

LifeStance Health Values
? Belonging: We cultivate a space where everyone can show up as their authentic self.
? Empathy: We seek out diverse perspectives and listen to learn without judgment.
? Courage: We are all accountable for doing the right thing - even when it's hard - because we know it's worth it.
? One Team: We realize our full potential when we work together towards our shared purpose.

LIFESTANCE OVERVIEW

LifeStance Health (NASDAQ: LFST) is one of the nation?s largest providers of virtual and in-person outpatient mental health care for children, adolescents and adults experiencing a variety of mental health conditions. LifeStance Health is based in Scottsdale, Arizona.

Our Vision: A truly healthy society where mental and physical healthcare are unified to make lives better.

Our Mission: To help people lead healthier, more fulfilling lives by improving access to trusted, affordable, and personalized mental healthcare.

Since LifeStance Health was founded in 2017, we have grown to nearly 5,000 clinicians and team members serving patients in more than 370 locations. We acquire clinical practices and open new locations across the country, with thousands of new clinicians joining our mission every year. We are reimagining mental health.

Learn more at www.lifestance.com.

BENEFITS

As a full-time employee of LifeStance Health, the following benefits are offered: medical, dental, vision, AD&D, short and long-term disability, and life insurance. Additional benefits include a 401k retirement savings with employer match, paid parental leave, paid time off, holiday pay and an Employee Assistance Program.

Full Time Call Center
Monday-Friday
Shift may start as early as 8:00am
$22/hr.

REMOTE-Required to live in MA or in the EST zone

ROLE OVERVIEW

We are seeking a highly organized and detail-oriented individual to join our team as an Intake Coordinator. The ideal candidate will be responsible for managing the intake process, gathering necessary information from clients, and ensuring seamless communication between clients and internal teams. The Intake Coordinator plays a crucial role in facilitating the initial stages of client engagement and must possess excellent interpersonal skills.

RESPONSIBILITIES:

Patient/Customer Interaction:
? Act as the initial point of contact for patient/customer, addressing inquiries and guiding them through the initial appointment scheduling process.
? Gather relevant information from patients to assess their needs and determine eligibility for services.

Documentation and Data Entry:
? Create and maintain accurate and up-to-date client records through meticulous data entry.
? Ensure that all required documentation is collected and stored appropriately.

Coordination with Internal Teams:
? Collaborate with internal departments to relay patient information and facilitate a smooth transition from intake (scheduling) to service delivery.
? Communicate effectively with colleagues to ensure a comprehensive understanding of patient requirements.

Process Improvement:
? Identify opportunities for process improvement within the intake workflow and contribute to the development of streamlined procedures.

Compliance:
? Adhere to all relevant policies, regulations, and compliance standards throughout the intake process.
? High school diploma or equivalent; bachelor?s degree preferred.
? Proven experience in a similar role, preferably in a healthcare or social services setting.
? Clear understanding of insurance-related terminology and processes
? Strong communication and interpersonal skills.
? Excellent organizational abilities and attention to detail.
? Proficient in utilizing Electronic Medical Record (EMR) systems and strong IT skills for efficient workflow.
? Ability to handle sensitive information with confidentiality.
? Familiarity with relevant compliance standards.
? Empathetic and patient demeanor.
? Ability to work collaboratively, in a fast-paced team environment.
? Strong problem-solving skills.
? Adaptability to evolving processes and procedures.
? Supply a quiet, distraction free, dedicated HIPAA compliant workplace in your remote office.

LifeStance is an equal opportunity employer. We celebrate diversity and are fully committed to creating an inclusive work environment for all our employees. Learn more about Diversity, Equity and Inclusion at LifeStance.

Benefits
As a full-time employee of LifeStance Health, the following benefits are offered: medical, dental, vision, AD&D, short and long-term disability, and life insurance. Additional benefits include a 401k retirement savings with employer match, paid parental leave, paid time off, holiday pay and an Employee Assistance Program.

LifeStance is an equal opportunity employer. We celebrate diversity and are fully committed to creating an inclusive work environment for all our employees. Learn more about Diversity, Equity and Inclusion at LifeStance.

Benefits
As a full-time employee of LifeStance Health, the following benefits are offered: medical, dental, vision, AD&D, short and long-term disability, and life insurance. Additional benefits include a 401k retirement savings with employer match, paid parental leave, paid time off, holiday pay and an Employee Assistance Program.

LifeStance is an equal opportunity employer. We celebrate diversity and are fully committed to creating an inclusive work environment for all our employees. Learn more about Diversity, Equity and Inclusion at LifeStance.

Benefits
As a full-time employee of LifeStance Health, the following benefits are offered: medical, dental, vision, AD&D, short and long-term disability, and life insurance. Additional benefits include a 401k retirement savings with employer match, paid parental leave, paid time off, holiday pay and an Employee Assistance Program