Customer Experience Coordinator

? *Job Title: Customer Experience Coordinator**
? *Job Summary
...
Type: Part-Time (Under 4 hours per day)

Salary: Hourly (Competitive)

Location: Remote

Company: Disney

Key Benefits: Health Insurance, Dental Coverage, Paid Training, Paid Vacations
? *Description:**

As a magical part of the Disney family, the Customer Experience Coordinator plays a pivotal role in delivering exceptional service that mirrors the enchantment and excellence Disney is known for worldwide. This remote, part-time position is perfect for individuals who are passionate about providing outstanding customer experiences and wish to bring smiles to families globally from the comfort of their home.

In this role, you will be the frontline ambassador for all inquiries and services related to Disney products and experiences. Your day-to-day tasks will involve managing customer interactions through various communication channels, including phone, email, and live chat. You will tackle challenges with a positive demeanor, ensuring every customer interaction is handled with the utmost care and professionalism.

The ideal candidate should have a natural flair for communication and a strong desire to make every customer feel special. You will be expected to understand deeply the diverse offerings of Disney, from theme parks to merchandise, and tailor your interactions to meet the unique needs of each customer, creating magical and memorable experiences.

Your responsibilities will also include maintaining customer satisfaction metrics, providing feedback on potential service improvements, and staying updated with the latest Disney products and services. Training will be provided to ensure you are well-equipped with the necessary knowledge and skills to excel in your role. ? *Responsibilities:**

1. Provide timely and accurate responses to customer inquiries via phone, email, and live chat.

2. Maintain a courteous and empathetic attitude towards customers at all times.

3. Keep detailed records of customer interactions, transactions, comments, and complaints.

4. Ensure customer satisfaction and provide professional customer support, escalating complex issues as necessary.

5. Stay informed about new products, services, and promotional offers to provide accurate information to the customers.

6. Work closely with the team to maintain a consistent brand voice and customer service protocol.

7. Participate in ongoing training and development programs to stay current with the latest industry trends and customer service techniques. ? *Requirements:**

1. High school diploma or equivalent; further education or certification in customer service is a plus.

2. Proven customer support experience or experience as a client service representative.

3. Strong phone contact handling skills and active listening abilities.

4. Familiarity with CRM systems and practices.

5. Excellent communication and presentation skills.

6. Ability to multi-task, prioritize, and manage time effectively.

7. Flexibility to work in shifts, as needed.
? *Benefits:**

? Competitive hourly wage

? Health and Dental Insurance

? Paid Training and Professional Development

? Paid Vacations

? Flexible working hours

? Remote work opportunity

? Access to Disney parks and merchandise discounts ? *Educational Qualifications:**

Minimum required: High School Diploma or equivalent.
? *Experience:**

Previous experience in customer service or similar roles preferred.
? *Company Overview:**

Disney is a multinational mass media and entertainment conglomerate known for its film studios, parks, and experiences that bring joy and entertainment to families around the globe. As an employer, Disney values creativity, innovation, and a diverse workforce committed to creating an inclusive environment. Join us in our mission to continue delivering unforgettable experiences to all our guests, with every interaction.

Join our team today and be a part of the magic that only Disney can offer!

Apply For This Job

Apply Job!