Customer Onboarding Representative - Airbnb

If you are a current employee who is interested in applying to this position, please navigate to the internal Careers site to apply.

About MarketStar:

In everything we do, we believe in creating growth, for our clients, our employees, and our community. For the past 35 years, we have been generating revenue for the most innovative tech companies across the globe through our outsourced B2B demand, sales, customer success, and revenue operations solutions. We are passionate about cultivating career advancements for our people, and support them through mentorship, leadership, and career-development programs. We provide service and support to our communities through the MarketStar Foundation.

Our exceptional team is the cornerstone of MarketStar's accomplishments. We are proud of our award-winning workplace culture and to be named a top employer in our industry. These achievements are a testament to our six core values, embraced by our 3,000 employees worldwide. From our headquarters in Utah, USA, to our global offices in India, Ireland, Bulgaria, Mexico, the Philippines, and Australia, we all work together to drive innovation and success.

About the Customer Onboarding Representative:

MarketStar is looking for a Customer Onboarding Representative for an exciting new project . I n this role you will be supporting new customers to get them live on our c lients platform and b enefiting from the service .

Your responsibilities will include initiating contact with new customers and supporting them in their successful journey to more revenue via phone and video conference.

Customers are typically SME and Sole Traders who have just completed a short sales cycle of up to 1 week

About Our Client:

Our client is one of the largest players in the hospitality space, acting as a broker for 250 m illion happy customer transactions every year and turning over more than $10 Billion in revenue in 2024.

This a household brand in the top 1,000 organisation s in terms of revenue, listed as a Forbes Global 2000 company and feature d in the TIME World?s Best Companies of 2024. The potential in this project for a successful candidate is truly substantia l !

Location: Leopardstown, Dublin 18 - Hybrid

What Will You Do?
? Onboard new , high-quality and engaged customers in your assigned geography.
? Maintain a strong understanding of technical integrations with software partners to provide adequate support to clients
? Maintain strong knowledge of our clients service offering, platform features and benefits

What Will You Need to Succeed?
? 1 year of experience in recruitment , account management, partner support, technical support, customer experience, customer care customer success or sales.
? L anguage Experience - level C1 and above
? P roven track record of consistently exceeding goals and targets
? Online marketplace/SaaS platform experience a plus
? Proven track record of effectively managing a leads pipeline or book of business.
? Proficiency in CRM software, specifically working with leads and opportunities
? Excellent communication and presentation skills, with the ability to engage with clients via phone, email, and video
? Strong quantitative skills and the ability to interpret and apply data to drive decision-making.
? Exceptional time management and prioritization abilities.
? Comfort working at both strategic and tactical levels in ambiguous environments.
? Ability to work within tight deadlines, adapt to changing priorities and balance short-term needs with long-term initiatives.

What We Offer:

In our commitment to our ?We Care? value, we believe in providing employees with valuable mental and physical well-being benefits including:
? Comprehensive VHI Health cover from day one
? Structured training & career development opportunities
? Education reimbursement
? Paid birthday leave
? Child/Dependent care reimbursement
? Personal Hardship Loan Program
? Mental health and 24/7 employee assistance program
? Bike To Work Scheme / Taxsaver Leap Card Scheme
? Top-performer and tenure awards

The pay for this position is basic salary per annum of ?38,000 with an additional variable bonus component of ?6,000 per annum . There are several factors to consider including but not limited to, the role?s responsibilities, experience, location, education/training, internal equity, and key skills. Your recruiter will provide more detailed information during the interview process .

MarketStar is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state, and local laws that prohibit employment discrimination. Reasonable accommodations are available on request for candidates taking part in all aspects of the selection process. If you are an individual who identifies as someone with a disability and require reasonable accommodation(s) to complete any part of the job application process, please contact us at [email protected] for assistance .

Apply Job!