Customer Service Assistant

About us

We are professional, agile, and professional.

Our work environment includes:
?Modern office setting
?Food provided
?Work-from-home days
?Wellness programs
?Growth opportunities
?*Job Title:** Customer Service Representative **Job Overview:** Join our team as a Customer Service Representative where you will play a vital role in ensuring exceptional customer experiences. We are looking for individuals who are proficient in English and Spanish, possess excellent phone etiquette, and have a passion for providing top-notch customer service. If you excel in communication, problem-solving, and enjoy assisting customers, we want you to be part of our team. **Duties:** - Handle incoming customer inquiries via phone, email, or chat with professionalism and efficiency. - Assist customers with product information, order placement, and issue resolution. - Utilize upselling techniques to promote additional products or services to customers. - Perform data entry tasks accurately to update customer information and order details. - Collaborate with team members to ensure seamless customer service delivery. - Maintain a positive attitude and empathy towards customers at all times. **Skills:** - Proficiency in English and Spanish languages is required. - Strong phone etiquette skills with the ability to handle various customer personalities. - Experience in upselling products or services is a plus. - Bilingual or multilingual capabilities are advantageous. - Ability to analyze customer needs and provide suitable solutions. - Excellent communication skills both verbal and written. - Prior experience in customer service or related field is preferred. - Proficient in data entry tasks with high accuracy. If you are a dedicated individual with a passion for customer service excellence and possess the skills mentioned above, we encourage you to apply for this exciting opportunity. Join our team and contribute to creating positive customer interactions while growing your career in the customer service industry.

Job Types: Part-time, Seasonal, Freelance, Apprenticeship
Contract length: 6 months

Pay: $19.84-$21.30 per hour

Expected hours: 15 per week

Additional pay:
?Bonus pay
?Commission pay
?Signing bonus

Benefits:
?Language training provided

Education:
?Secondary School (preferred)

Experience:
?Call center: 1 year (preferred)
?Customer service: 1 year (preferred)

Work Location: Remote

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