Customer Service (REMOTE)

Industry: Customer Service in the Call Center and Support Services space

Why consider this job opportunity...
• Competitive pay and bonus opportunities
• Excellent job benefits, including health insurance (dental and vision included) and retirement plan
• Opportunities for career advancement into other positions and management
• Flexible working hours
• Entirely remote/work from home only option
• Student loan assistance programs

What to Expect (Job Responsibilities):
• Provide excellent customer care by assessing customer needs and providing appropriate solutions
• Answer and manage incoming calls, emails, chats, and voicemails
• Learn and follow all customer service procedures and policies
• Meet and exceed personal and team target goals
• Record, organize, and file customer interactions and account changes
• Upsell products if necessary
• Schedule call backs and appointments to address customer needs

What is Required (Qualifications):
• Previous experience in customer support, client services, sales, or a related field
• Excellent communication skills over the phone and other communication platforms
• Basic computer skills and experience
• Ability to multitask and manage time effectively
• Active listening skills and ability to relay information and answer questions
• Customer-focused mindset for positive customer experience and resolution

How to Stand Out (Preferred Qualifications):
• None mentioned in the job description

At Talentify, we prioritize respecting candidate privacy and championing equal-opportunity employment. Central to our mission is partnering only with companies that echo this commitment. We strive to foster a fair, transparent, and secure hiring environment for all. Should you encounter any employer not adhering to these principles, please bring it to our attention immediately.

Talentify isn't the EOR for this position. Instead, our role in this specific opportunity is to link outstanding candidates with a top-tier employer

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