Customer Service Representative - Call Center, Onsite, No Remote

Call Center - Customer Service Representative (CSR) Note: This is an onsite position only - There is no remote work

Magellan Solutions USA is a veteran-owned Call Center and BPO company with a track record of performance. Magellan is actively recruiting for a full time Call Center Representative opportunity for a Federal client in Fresno, CA...

Selling Points:
? Additional pay differential for the overnight shift
? Full-time position with benefits!
? Inbound calls only
? Work at a premier medical facility
? Help support our veterans

Essential Duties and Responsibilities
? Schedule - Monday, Tuesday, Wednesday 3:00pm-11:30pm , Thursday, Friday 11:00pm-7:30am
? Opportunity to work additional shifts.
? Answers incoming calls and communicate with clients with respect, courtesy, empathy, tact, and professionalism.
? Transfers calls accurately, quickly, and efficiently for customers.
? Maintains an above average attendance record.
? Follows established standard operating procedures.

Qualifications/Requirements
? High school diploma required
? Prior customer service or call center experience preferred.
? Ability to work without direct supervision
? Knowledgeable about Microsoft Office
? Can work well with medical staff, veterans and elderly
? Has a good work ethic
? Outstanding verbal communication skills (phone etiquette).
? Detail oriented, ability to multi-task, and highly organized.

Veterans and previous federal experience encouraged to apply

Must be able to pass an extensive background check