Customer Service Representative Entry Level (Remote)

Job Summary

Job Type: Full-time...

Salary: Competitive Hourly Rate

Company: American Express

Working Hours: 40 hours per week

Location: Remote

Schedule: Flexible

Benefits: Health Insurance, Dental Insurance, Paid Training, Paid Vacations, 401(k) Plan, Work-from-home Stipend

Job Description

American Express is seeking a dedicated and enthusiastic Customer Service Representative to join our team remotely. As an entry-level representative, you will be the first point of contact for our customers, providing exceptional service and support. This role offers the flexibility of working remotely, allowing you to achieve a work-life balance while contributing to a globally recognized company. Our comprehensive benefits package includes health and dental insurance, paid training, paid vacations, and more.

Requirements
? High school diploma or equivalent
? Excellent communication skills, both written and verbal
? Proficient in basic computer applications and software
? Ability to work independently and as part of a team
? Strong problem-solving skills and attention to detail
? Reliable internet connection and a quiet workspace
? Previous customer service experience is a plus, but not required

Responsibilities
? Respond to customer inquiries via phone, email, and chat in a timely manner
? Provide accurate information about our products and services
? Resolve customer issues and complaints with empathy and efficiency
? Process orders, returns, and exchanges as needed
? Maintain detailed records of customer interactions and transactions
? Collaborate with other departments to ensure customer satisfaction
? Participate in ongoing training and development opportunities

Benefits
? Health Insurance
? Dental Insurance
? Paid Training
? Paid Vacations
? 401(k) Plan
? Work-from-home Stipend
? Flexible Schedule

Educational Qualifications
? High school diploma or equivalent required

Experience
? Previous customer service experience is a plus, but not required

Company Overview

American Express is a globally recognized financial services company that provides innovative payment solutions and services to millions of customers worldwide. We pride ourselves on delivering exceptional customer experiences and fostering a supportive and inclusive work environment. Our commitment to employee development and well-being ensures that our team members have the resources and opportunities they need to succeed. Join us and be part of a company that values your contributions and supports your growth.

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