Customer Service Specialist - Phone/Chat/Email/Social

Location: 100% remote within the U.S.

Classification: Full-time (30-40 hrs/week...

Compensation: $19-23/hour

Welcome to Miaplaza!

Our vision is to elevate online learning by applying the most successful approaches in virtual education to create an accessible and inclusive homeschool curriculum platform where all students can be successful! Our K-8 platforms include Miacademy, Always Ice Cream, and Clever Dragons, and our 9-12 options include MiaPrep and MiaPrep Online High School. Our student base is rapidly growing, and we?re hiring for multiple positions across several departments! Our expansion stems from our commitment to providing exceptional educational content and our pursuit of new opportunities.

You can hear our CEO, Johannes Ziegler, discuss our company?s values and future!

How you?ll make an impact:

We're searching for individuals who shine in customer service interactions! You will frequently engage with parents and customers, providing expert advice and support across various aspects of our website and curriculum, through phone, live chat, email, and social media conversations. We?re looking for someone proactive, trustworthy, empathetic, and patient, with the ability to handle difficult customer situations and turn a negative experience into a positive one. You should be skilled in written and verbal communication and able to work well with team members and external customers.

What you?ll do:
? Communicate with customers via online live chat, answer emails and phone calls, and/or respond to customers on social media.
? Analyze and anticipate customer needs and recommend appropriate solutions or products.
? Make judgment calls to efficiently resolve customer issues, ensuring satisfaction.
? Work with various teams to deliver a cohesive customer experience.
? Maintain accurate and detailed records of customer interactions and transactions.
? Collect feedback to improve our services and marketing initiatives.

You may be a good fit if you have:
? Strong proficiency with technology and aptitude to learn new technologies and processes quickly
? Ability to type at least 45 words per minute
? Excellent attention to detail
? Strong problem-solving and critical-thinking skills
? Strong interpersonal and communication skills
? Growth mindset and motivated by constructive feedback
? Proven ability to work independently, manage schedules, and meet deadlines
? Highly motivated, proactive, and seeks opportunities for continuous improvement
? High standards of integrity and transparency
? Access to a computer/laptop (camera preferred) and reliable high-speed internet connection

What makes you stand out:
? A minimum of 2 years of customer service experience
? Your own unique talents! Your background has given you a unique perspective and set of skills that might not be listed here but may still be transferable to this role. If you don?t meet 100% of the qualifications outlined above, we still strongly encourage you to apply.

What you?ll love about working at Miaplaza:
? You?ll be part of a mission-driven team dedicated to innovative education solutions for children who learn in diverse ways.
? Our 100% remote team can work from any productive location within the U.S.
? We promote flexibility and work with employees to create a schedule that works around their lives!
? Full-time employees are eligible for health, dental, and vision insurance, inclusive of specialty care options like fertility benefits and chiropractic care, FSA, HSA, and life insurance.
? All employees are eligible for a 401(k) retirement plan with employer match, Paid Time Off (PTO), floating holidays, parental leave, and other perks and benefits.
? You?ll collaborate with colleagues on challenging and rewarding projects, and connect through community and culture events.
? Learn more by visiting our careers page!

Schedule:
? Customer Service Specialists work 8-hour shifts, 5 days a week.
? Hours of operation are Sunday through Saturday 4:00 AM - 8:00 PM Pacific (candidates in any U.S. time zone are welcome to apply!)
? Managers work to give agents their preferred shifts as much as possible, however, shifts are typically assigned based on seniority.

Ready to apply?

Please start by submitting your application and resume. The hiring process varies by position but generally includes assessments, a phone call interview, an assignment, and a final video interview. Reflecting our commitment to our students, we prioritize accessibility and inclusivity within our hiring practices and team. Please contact HR if you need accommodation at any point during hiring or employment.

Links:
? Miacademy: https://parents.miacademy.co/
? Always Ice Cream: https://parents.always-icecream.com/
? Clever Dragons: https://parents.clever-dragons.com/
? MiaPrep: https://parents.miaprep.com/
? MiaPrep Online High School: https://miaprep.com/online-school/
? Hear our CEO, Johannes Ziegler, discuss our company: https://tinyurl.com/miaplaza-CEO-video/
? Day in the life of CS Specialist Tik Tok: https://tinyurl.com/CS-day-in-life
? Careers page: https://careers.miaplaza.com/

Job Type: Full-time

Pay: $19.00 - $23.00 per hour

Expected hours: 40 per week

Benefits:
? 401(k)
? 401(k) matching
? Dental insurance
? Flexible schedule
? Health insurance
? Paid time off
? Parental leave
? Vision insurance
? Work from home

Shift:
? Day shift
? Evening shift

Work Location: Remote