Customer Support Manager – Hiring Immediately

Job Summary

We are seeking a dedicated and experienced Customer Support Manager to join our team immediately. This is a full-time position with a competitive salary range of $55,000 to $70,000 annually. The role requires a commitment to 40 hours per week. Our company, Amazon, located in Austin, Texas, offers excellent benefits, including health, dental, and vision insurance, paid training, paid vacations, and a 401(k) plan.

Description

As a Customer Support Manager, you will be responsible for overseeing the customer support team and ensuring that our clients receive exceptional service. The ideal candidate will have a strong background in customer service management, excellent communication skills, and the ability to handle multiple tasks efficiently.

Requirements

• Bachelor?s degree in Business Administration, Management, or a related field.


• 3+ years of experience in customer support or a management role.


• Strong leadership and team management skills.


• Excellent verbal and written communication abilities.


• Proficiency in customer service software and tools.

Responsibilities

• Manage and lead the customer support team to achieve performance goals.


• Develop and implement customer service policies and procedures.


• Resolve escalated customer issues promptly and effectively.


• Monitor and report on customer support metrics and performance.


• Train and mentor new customer support representatives.


• Collaborate with other departments to improve overall customer satisfaction.

Benefits

• Health, dental, and vision insurance.


• Paid training programs.


• Paid vacations and holidays.


• 401(k) retirement plan with company match.


• Opportunities for career growth and development.

Educational Qualifications

• Bachelor?s degree in Business Administration, Management, or a related field.

Experience

• 3+ years of experience in customer support or a management role.

Company Overview

Amazon is a global leader in e-commerce and technology, dedicated to providing exceptional customer service and innovative solutions. With a commitment to fostering a diverse and inclusive workplace, Amazon offers a range of career opportunities and benefits to support the growth and well-being of its employees.

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