Customer Support Representative [Full-Time] – Murfreesboro

Customer Support Representative [Full-Time] – Murfreesboro

**Job Type:** Full-Time

**Salary:** $18.00 – $22.00 per hour

**Working Hours:** 40 hours per week

**Company:** Amazon

**State Location:** Tennessee

**Benefits:** Health, Dental, Paid Training, Paid Vacations, 401(k) Plan

Job Summary

We are seeking a dedicated and customer-focused Customer Support Representative to join our team in Murfreesboro, Tennessee. As a Customer Support Representative at Amazon, you will play a key role in ensuring our customers receive the highest level of service. This full-time position offers competitive pay and a comprehensive benefits package.

Job Description

Responsibilities

– Respond to customer inquiries via phone, email, and chat in a timely and professional manner.

– Resolve product or service issues by clarifying the customer?s complaint; determining the cause of the problem; selecting and explaining the best solution.

– Follow up to ensure resolution.

– Maintain customer records by updating account information.

– Contribute to team effort by accomplishing related results as needed.

– Provide feedback on the efficiency of the customer service process.

Requirements

– Excellent communication skills, both verbal and written.

– Strong problem-solving abilities and attention to detail.

– Ability to work well in a fast-paced environment.

– Proficiency in computer applications, especially MS Office.

– A positive attitude and a strong commitment to customer satisfaction.

Educational Qualifications

– High School Diploma or equivalent required.

– Associate or Bachelor’s degree is preferred but not mandatory.

Experience

– Minimum of 1 year of customer service experience is preferred.

– Experience with CRM systems is a plus.

Company Overview

Amazon is a global leader in e-commerce, dedicated to providing a vast selection of products and an exceptional customer experience. With a focus on innovation and efficiency, Amazon offers numerous opportunities for career growth and development. Join our team and help us continue to deliver smiles to millions of customers around the world.

Apply today to become a part of our dynamic team in Murfreesboro, Tennessee!

Apply Job!