Customer Support Scheduling App

Remote, USA Full-time Posted 12-12-2024 19:15

This role will be supporting a digital app on Shopify which gives customers online calendars for services. What started as an idea has grown into a trusted app for bookings. We have over 20K installs in 40+ countries.

The app has global reach and we are a global team! We're looking for a Customer Support Associate that can help with responding to customer inquiries by chat app and email, guiding customers to help articles, coordinating with me (co-founder) on the top issues, and setting customer expectations. Business Hour would be USA timezones (8am - 6pm ET). We don't need support all day, just for a few hours throughout the day can work, can manage a schedule with you and add more hours from there

Skills

Written Communication to respond to customers, guide them towards the solution, and set expectations on fixes

Communicate internally to escalate issues

Proven experience in a customer support role, preferably with ability to capture customer reviews

Have a positive, friendly tone that is also understanding when customers are frustrated

Dependability to conduct your work on time and on schedule

Expertise with Shopify sites, how to use the orders and checkout

Communicating issues to the team using Intercom, Trello or Email

Team

Small team of 5, remote

Use Email & WhatsApp to chat, Trello to organize issues, and Intercom to communicate to customers

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Customer Support Scheduling App

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