CVS Virtual Customer Support Specialist (Remote)

Embark on a rewarding career with CVS Virtual Customer Support Specialist, where you have the chance to make a meaningful impact on customer satisfaction and support through virtual channels, aligning with our commitment to improving health outcomes for all.

What you will be doing: As a Customer Support Chat Agent focusing on healthcare support, you?ll engage with customers through live chat on... our website and social media accounts, addressing their inquiries and ensuring a seamless service experience. Your role involves performing accurate data entry, maintaining data confidentiality, and collaborating with team members to ensure consistency in customer support.

Skills/background needed: This position is suited for individuals with a high school diploma or equivalent, complemented by experience in remote data entry or similar roles. No prior experience in social media work is specifically required, as comprehensive training is provided.

Rate: $35 per hour.

Your Responsibilities:

Promptly and professionally respond to customer inquiries via social media channels and live chat.
Resolve customer questions, offer support, and manage product reviews to ensure satisfaction.
Leverage internal platforms and resources to deliver outstanding customer service.
Adhere to established protocols and guidelines, upholding our standard for high performance.
Location: This is a fully remote position, ideal for candidates across the United States, though we?re open to applications from around the globe

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