Entry Level Customer Service Representative

Hiring asap for a 2nd shift Customer Service Representative

Description...
? Take inbound to answer questions and work towards a solution (40-50) and make outbound calls when available (90-120+ calls a day) and use various collection strategies to collect on past due bills
? Answer customers questions regarding bill
? Offer options on how to pay/negotiate payment in full or set up payment arrangements
? Manage and review accounts to identify adjustments, discrepancies, and create a request for resolution

Qualifications: ? 1+ year of customer service experience ? Someone who performs well with upset customers face to face or over the phone ? Some who is well spoken or professional over the phone ? Basic computer (restarting a computer, using an internet browser, Microsoft Office, and typing) skills ? Ability to multi-task, strong listening skills, and proven reliability/punctuality in past positions required

Hours: Mon-Thurs 11 AM-8 PM, Friday 9 AM?6 PM, with a rotating Saturday (MST)

Pay: $20 h/r (weekly pay)

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

?Medical, dental & vision

?Critical Illness, Accident, and Hospital

?401(k)

Retirement Plan ? Pre-tax and Roth post-tax contributions available

?Life

Insurance (Voluntary Life & AD&D for the employee and dependents)

?Short and long-term disability

?Health

Spending Account (HSA)

?Transportation benefits

?Employee

Assistance Program

?Time

Off/Leave (PTO, Vacation or Sick Leave

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