Entry-Level Live Chat Support Specialist

Job Summary

Job Type: Entry-Level/Full-Time...

Salary: $15 ? $20/hour

Working Hours: 40 hours/week

Company: American Express

Flexible Schedule: Yes, offers flexible working hours

Location: Remote

Benefits: Health, Dental, Paid Training, Paid Vacations, 401(k) Retirement Plan

Job Description

American Express is seeking a dedicated and enthusiastic Entry-Level Live Chat Support Specialist to join our dynamic customer service team. As a Live Chat Support Specialist, you will be the first point of contact for our customers, assisting them with various inquiries, troubleshooting issues, and providing exceptional customer service through our live chat platform. This remote position offers a flexible schedule, competitive salary, and an array of benefits.

Our ideal candidate has strong communication skills, is tech-savvy, and is passionate about helping customers resolve their issues efficiently and courteously. This is a fantastic opportunity to start your career in customer service with a reputable and supportive company.

Responsibilities
? Provide exceptional customer service through live chat by promptly addressing customer inquiries and concerns.
? Troubleshoot and resolve technical issues customers may encounter while using our services.
? Guide customers through the use of our products and services, offering step-by-step instructions as needed.
? Accurately document customer interactions and update records in our customer relationship management (CRM) system.
? Collaborate with team members and other departments to ensure a seamless customer experience.
? Stay up-to-date with company products, services, and policies to provide accurate information to customers.
? Identify and escalate issues to higher management when necessary.

Requirements
? High School Diploma or equivalent.
? Strong written communication skills with a focus on clarity and professionalism.
? Basic technical skills and the ability to quickly learn new software applications.
? Empathy and patience when dealing with customers.
? Ability to multitask and manage time effectively in a fast-paced environment.
? Strong problem-solving skills and the ability to think on your feet.
? Reliable internet connection and a quiet workspace for remote work.

Benefits
? Comprehensive health and dental insurance plans.
? Paid training programs to ensure your success in the role.
? Paid vacation and sick days.
? 401(k) retirement plan with company match options.
? Opportunities for career advancement within the company.
? Flexible work schedule to promote work-life balance.

Educational Qualifications
? High School Diploma or equivalent (required).
? Relevant coursework or certifications in customer service (preferred).

Experience
? Previous experience in customer service or a related field is a plus but not required. We provide paid training!

Company Overview

American Express is a globally recognized leader in financial services, known for providing outstanding customer support and innovative products. We prioritize the well-being of our employees and strive to create an inclusive and growth-oriented work environment. Join us and become part of a team dedicated to delivering unparalleled service to our valued customers.

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