(Entry Level) Remote Customer Chat Support Specialist Fully Remote

Job Summary:

American Airlines is seeking an enthusiastic and dedicated Entry Level Remote Customer Chat Support Specialist. This is a fully remote position with the opportunity to create a flexible schedule that fits your needs. The job type is full-time, and the salary is competitive and commensurate with experience. You will enjoy benefits such as Health and Dental insurance, Paid Training... and Paid Vacations, all while working from the comfort of your home.

Description:

As an Entry Level Remote Customer Chat Support Specialist at American Airlines, your primary responsibility will be to assist our customers through live chat. You will be the first point of contact for customers seeking help with their travel plans, frequent flyer accounts, and other related inquiries. This role requires excellent communication skills, patience, and the ability to handle multiple chats simultaneously. Your goal will be to ensure a high level of customer satisfaction by providing timely and accurate information.

Responsibilities:

1. Respond promptly and professionally to customer inquiries via live chat.

2. Resolve customer complaints and issues efficiently and effectively.

3. Provide information regarding flight schedules, bookings, and policies.

4. Assist with frequent flyer account inquiries, including points redemption and status updates.

5. Document all customer interactions in our CRM system for future reference.

6. Escalate unresolved issues to the appropriate department or supervisor.

7. Maintain a thorough understanding of our products and services to provide accurate information to customers.

Requirements:

1. High school diploma or equivalent.

2. Exceptional written communication skills.

3. Strong problem-solving abilities.

4. Ability to handle multiple tasks and prioritize effectively.

5. High-speed internet connection and a quiet, dedicated workspace.

6. Basic computer literacy and familiarity with CRM systems.

7. Customer service experience is a plus but not required.

Benefits:

1. Health and Dental insurance

2. Paid Training programs

3. Paid Vacations

4. Opportunities for career advancement

5. Flexible working hours

6. Work-from-home setup

7. Employee discounts on flights and other travel-related perks

Educational Qualifications:

A high school diploma or equivalent is required. Additional certifications in customer service or related fields are a plus.

Experience:

While customer service experience is beneficial, it is not required for this entry-level position. We provide paid training to equip you with the necessary skills to excel in your role.

Company Overview:

American Airlines is one of the world?s largest airlines, dedicated to providing exceptional travel experiences to our customers. We are committed to ensuring a positive work environment for our employees, offering opportunities for growth and development. Our remote work opportunities allow our team members to achieve a healthy work-life balance while contributing to our mission of connecting people and places.

If you are passionate about helping others and want to be part of a dynamic, forward-thinking company, we encourage you to apply for the Remote Customer Chat Support Specialist position at American Airlines. Join us in delivering excellent service to our valued customers from wherever you are.

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