Front Desk Agent

The Holiday Inn Express & Suites is seeking a full-time or part-time Front Desk Agent. Candidates must have excellent customer service skills and a drive to provide the best service possible.

Duties and Responsibilities: ? Greet and tend to guests in a positive and friendly manner. ? Maintain a constant presence at the front desk. ? Process check-ins and check-outs. ? Complete required shift-specific checklist. ? Handle billing, post charges, and collect payments. ? Manage room availability, create reservations, and answer phone calls. ? Possess general knowledge about the local area. ? Anticipate guest needs, recognize issues and respond in a timely manner. ? Effectively communicate with guests and other staff members. ? Coordinate with housekeeping staff for room status and guest requests. ? Manage security of guest information, keys, and cash drawer. ? Comply with IHG standards and promote brand loyalty. ? Ensure cleanliness of front desk and lobby areas. ? Multitask and prioritize work duties for maximum efficiency. ? Maintain a professional appearance through dress and demeanor. ? Perform all other duties as assigned.

Qualifications: ? High school diploma or equivalent. ? Preferred customer service experience. ? Preferred experience in the hotel industry. ? Ability to stand for 8 hours (accommodations can be made for all ADA qualified candidates). ? Availability to include weekends. ? Ability to lift up to 30 pounds. ? Strong interpersonal, organizational, and problem solving skills. ? Computer literacy. ? Strong written and verbal communication skills.

Health insurance benefits are available to full-time employees.

Beginning with the first hotel in 1985, Indiana Hospitality Group has grown to become a substantial participant in the industry. Designing, building, owning, and operating a portfolio of hotels consisting of Marriott, Hilton, Intercontinental Hotels Group and Choice Hotels. At each property our goal is to exceed the guest expectations and
provide a unique guest experience. Clean-Fixed-Friendly Hotels!

Pay: $15 / hour

Job Type: fulltime, parttime

Education: No education required

Work location: On-site