Front Desk Clerk (Part-Time ? Evenings)

? *Job Title: Front Desk Clerk (Part-Time ? Evenings)**
? *Company Name: Sunset Hotel & Suites**
? *Location: Austin, TX...

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? *Job Brief:**

Sunset Hotel & Suites, a leading hospitality brand in Austin, TX, is looking for a courteous, customer-oriented Front Desk Clerk to join our team on a part-time basis during evening shifts. This role is ideal for individuals who are efficient, friendly, and eager to contribute to our mission of providing excellent service standards.
? *Job Type:** Part-Time
? *Salary:** $15 per hour
? *Working Hours:** Evening shifts, 5 PM ? 11 PM, Monday to Friday
? *Benefits:**

? Competitive hourly rate

? Pro-rated Paid Time Off (PTO)

? Employee discounts on hotel services

? Opportunities for professional development

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? *Job Description:**

As a Front Desk Clerk at Sunset Hotel & Suites, you will be the first point of contact for our guests and play a crucial role in shaping their overall experience. Your primary responsibilities will include greeting guests, managing check-ins and check-outs, answering phones, and addressing guests? needs with a professional demeanor. ? *Responsibilities:**

? Warmly greet guests upon their arrival and check them into the hotel efficiently.

? Manage online and phone reservations and maintain organized records of all guests? bookings.

? Handle guest check-outs and ensure billing is processed accurately.

? Provide information regarding hotel services, facilities, and other amenities.

? Answer telephone inquiries promptly and professionally, redirecting calls as necessary.

? Resolve guest issues with empathy and efficiency, escalating more complex issues to management.

? Maintain a clean and tidy front desk area to uphold the brand?s standard of excellence.

? Assist in handling and coordinating transportation requests for guests.

? Ensure compliance with all hotel security procedures and policies. ? *Requirements:**

? High school diploma or equivalent; further education in hospitality or related field is a plus.

? Proven experience in a customer service role, preferably in the hospitality industry.

? Strong communication and interpersonal skills.

? Ability to operate basic office equipment and familiarity with reservation management software is a plus.

? Must be able to work evening shifts and have flexible availability including weekends and holidays.

? Proficiency in English; additional languages are an advantage.
? *Restrictions:**

? Must be able to remain stationary at the front desk for extended periods.

? Must be able to work legally in the United States without requiring sponsorship.
? *Education & Experience:**

? High school diploma is required.

? Previous experience in a hotel or similar role is highly preferred.
? *Benefits:**

? Competitive pay rate.

? Prorated Paid Time Off (PTO) to ensure work-life balance.

? Employee discounts on hotel stays and services.

? Regular training and development sessions.
? *How to Apply:**

Interested candidates should submit a resume and a brief cover letter explaining why they are a good fit for the role to [email protected]. We look forward to hearing from you and potentially welcoming you to our team!

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Sunset Hotel & Suites is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

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