Guest Experience Manager, Catering

About the position
As a Catering Guest Experience Manager at Walt Disney Parks and Resorts, you will be responsible for providing clients with a memorable catering experience while managing Event Operations and Catering Cast Members. This role serves as a liaison between various teams to ensure the integrity of events and partners, promoting a positive work environment and effective communication across departments.
Responsibilities
? Execute events from both Convention logistics and Catering operations perspectives.
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? Work directly with Catering, Culinary, and Entertainment partners, as well as clients.
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? Lead Convention and Catering Cast during events.
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? Ensure overall client satisfaction with catering during events.
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? Promote a safe work environment and food safety culture.
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? Demonstrate expertise in safety and service standards, regulatory requirements, and procedures.
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? Be visible and available to respond to the needs of clients, cast members, and peers.
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? Guide cast members through event operational performance with real-time feedback.
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? Recognize team members for outstanding performance and customer service.
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? Set clear priorities and expectations for cast members.
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? Build employee engagement through communication and mentoring.
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? Work cross-departmentally to achieve shared goals and understand the impact of decisions.
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? Identify and clear obstacles to ensure successful events.
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? Perform administrative duties such as attending meetings and compiling operational metrics.
Requirements
? At least five years of Catering or Convention experience in a resort environment or relevant experience.
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? Understanding of the Convention business.
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? Experience coordinating planning, communication, execution, and evaluation of events.
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? Creativity to find solutions and improve Guest and Client experiences.
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? Ability to empower and manage a team.
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? Ability to work in a fast-paced environment and lead in stressful situations.
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? Ability to optimally resolve conflict and work effectively with cast members at all levels.
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? Schedule availability to include weekends, variable shifts, and holidays.
Nice-to-haves
? At least two years of Food & Beverage Management experience.
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? Event planning or event services experience.
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? Talent for developing partnerships and working with all team members.
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? Knowledge of Walt Disney World procedures.
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? Knowledge of Matra, My Time, CDS.
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? Lean Manufacturing/Continuous Improvement experience.
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? Experience working in a high volume, restaurant or catering environment.
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? Food safety certification.
Benefits
? Health and savings benefits
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? Educational opportunities
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? Special extras unique to Disney